About the Role
We are looking for an experienced and proactive field manager to lead and manage our field operations team. This is a key operational role, responsible for ensuring contractual compliance, service delivery excellence, and the effective management and development of field operatives.
You will play a critical role in day-to-day operational control, people management, health & safety compliance, and client liaison, while maintaining high standards of customer service and operational performance.
It is fair to say that this is a fast pace, varied role where no two days are the same. If you enjoy variety, challenging situations and thinking on your feet, then this could be the job for you.
Key Responsibilities
Operational Management
- Manage Field Operatives on a day-to-day basis
- Ensure operations are delivered in line with client contracts and agreed SLAs
- Track daily field jobs using Field Calls, emails, and Salesforce dashboards
- Plan and track operational bookings, ensuring clear and detailed instructions are issued to field operatives
- Maintain accurate and up-to-date whiteboards reflecting bookings and field activity
- Act as on-site controller for major incidents when required
- Attend escalated jobs and complaints as necessary
- Be part of the Duty Manager Rota - this will include 1 night per week and approximately 1 weekend in 6
People Management & HR
- Approve weekly timesheets via Salesforce, including overtime, annual leave, and sickness
- Approve annual leave requests while maintaining operational efficiency
- Conduct employee investigations, disciplinary meetings, performance and development meetings, and employee reviews
- Mentor field operatives and provide ongoing coaching and support
- Deliver and plan toolbox talks covering health & safety, operational improvements, tools, and equipment
- Maintain training records and ensure all mandatory and role-specific training remains in date
Health & Safety & Compliance
- Conduct in-person site audits
- Manage Health & Safety KPI dashboards for field operatives
- Ensure compliance with company accreditations and health & safety requirements
- Oversee tools and equipment management, including checks, servicing, calibration, and cost control
Commercial & Client Engagement
- Build and maintain professional working relationships with clients alongside the supporting manager
- Attend client meetings and conference calls as required
- Understand client expectations, contracts, SLAs, and pricing framework agreements
- Identify and escalate new business or operational improvement opportunities to senior management and the Head of Business Development
What We’re Looking For
- Proven experience in a field-based supervisory or operational management role
- Strong people management and leadership skills
- Experience managing operational performance against SLAs
- Confident handling HR processes including performance management and disciplinary matters
- Good working knowledge of health & safety requirements in a field environment
- Strong organisational and communication skills
- IT confident, with experience using operational systems and dashboards (Salesforce experience desirable)
What We Offer
- Competitive salary (£35,360 – £37,570 DOE)
- Additional Duty Manager responsibility allowance (~£3,000 per year)
- Quarterly performance-related bonus
- 20 days annual leave, increasing by 1 day per year upto a maximum of 25 days
- Your birthday off
- Opportunity to work in a fast-paced, operationally critical role
- Ongoing training and development
- Supportive management team and clear operational structure
About Haste
More than just a job
At Haste, we’re incredibly proud of our award-winning service — but we know our success comes down to one thing: our people. Everything we achieve is built on teamwork, trust, and the commitment of colleagues who genuinely care about what they do.
We’ve created a workplace where people feel supported, respected, and listened to. Leaders are approachable, collaboration is encouraged, and everyone is given the tools and backing they need to succeed. At Haste, you’re not just a number — you’re part of the team.
Develop Your Potential
We believe talent should be nurtured, not overlooked. That’s why we invest in our people and support real career development. From day one, you’ll have access to training, coaching, and opportunities to build new skills and gain qualifications — helping you grow in confidence and capability as your career progresses.
A Culture of Continuous Improvement
We’re always looking ahead. In a fast-moving and ever-changing world, we continually review how we work and actively welcome new ideas. If there’s a better, safer, or more efficient way of doing things, we want to hear it.
From our dedicated welfare teams providing hot food and refreshments to customers during incidents, to our mobile workshops supporting even the most remote locations, Haste is at the forefront of innovation — delivering peace of mind across the UK.
If you share our values and want to be part of a supportive, forward-thinking, award-winning organisation, join us and be part of the Haste journey.
Job Type: Permanent
Pay: £35,360.00 per year
Work Location: In person
