We’re looking for someone to take charge of the day-to-day fulfillment side of our business as well as maintaining our high level of customer service through email.
The role will involve packing and dispatching orders placed through our website, preparing larger shipments for Amazon fulfilment centres, printing shipping labels, keeping the warehouse organised and dealing with customer service enquiries through our company email.
This role needs someone who is highly organised, reliable and able to think for themselves. There are a lot of moving parts, so attention to detail is very important. We need someone who can stay on top of orders, notice when something doesn’t look right and deal with problems without needing much supervision.
What you’ll be doing
- Picking, packing and dispatching website orders
- Printing and managing shipping labels
- Preparing stock and cartons for Amazon FBA shipments
- Making sure Amazon shipments are labelled and prepared correctly
- Responding to customer emails about orders, deliveries, returns and replacements
- Dealing with courier issues and delivery problems when they arise
- Keeping the warehouse tidy and organised
- Keeping an eye on stock and reporting any discrepancies
- Making sure orders and shipments are completed accurately and on time
What we’re looking for
We’re looking for someone who is:
- Very organised and good at keeping track of multiple tasks
- Reliable and punctual
- Confident using computers, email and online systems
- Careful and accurate with their work
- Comfortable dealing with customers professionally
- Able to work independently
- Good at spotting problems and finding solutions
- Someone who takes pride in doing things properly
- Okay with dogs
- Full UK Driving Licence
What we offer:
- £24,000 per annum
- Full-time hours onsite (9am-4pm, Mon-Fri)
- Opportunity for overtime on Saturday mornings when fully independent
- 30-minute paid break each day
- 50% staff discount
- Costco membership
- Free on-site parking
- Your own dedicated packing/work room
- Relaxed working environment - you’re welcome to have low-level music on while you work, provided orders are completed accurately, on time and to a consistent high standard.
- Small, friendly team
- Plenty of independence once you’re trained and comfortable in the role
Most important to us is finding someone who is thorough, motivated, dependable and capable of taking real responsibility for this part of the business.
Pay: £24,000.00 per year
Benefits:
- Casual dress
- Employee discount
- On-site parking
Application question(s):
- A customer emails saying their order should have arrived three days ago but tracking has not updated. Briefly explain how you would handle the situation.
- This role involves regular packing, moving stock and preparing cartons for shipment. Are you able to carry out these duties, with reasonable adjustments if required?
- Tell us briefly about a job or situation where you had to keep several tasks organised at the same time. How did you make sure nothing was missed?
- Do you have any previous experience with customer service, packing, or any personal skills you think would be transferable to this role? (Previous experience not required)
- Do you live within a 25 minute drive of Buntingford, SG9 9RH and do you have a valid driving license with access to a car? (Required)
Work Location: In person
