Front of House Receptionist
Nira Caledonia Hotel – Edinburgh
Located in the beautiful village of Stockbridge in the heart of Edinburgh, a UNESCO World Heritage city, Nira Caledonia is an elegant Georgian townhouse hotel offering luxury accommodation, exceptional guest experiences, and personalised service in one of Scotland’s most iconic destinations.
At Nira Caledonia, we strive to achieve excellence in everything we do. Our values are reflected through our people, whom we carefully select, support, and develop to deliver the highest standards of hospitality and guest care.
We are currently seeking an experienced and passionate Front of House Receptionist to join our friendly and professional team. If you are guest-focused, commercially aware, and thrive in a fast-paced luxury hospitality environment, we would love to hear from you.
The Role
The Front Office Receptionist will support the Front of House Team Leader in the day-to-day operation of the Front Office Department, ensuring exceptional guest service, efficient reception operations, and high standards of team performance and conduct.
Job Purpose
To provide a warm, professional, and efficient front-of-house service to all guests, ensuring a positive first and last impression of the hotel. The Receptionist is responsible for managing guest check-ins and check-outs, handling enquiries, and supporting the smooth day-to-day operation of the front desk.
Key Responsibilities
Guest Service
· Welcome guests in a friendly and professional manner
· Handle check-in and check-out procedures efficiently
· Respond to guest enquiries in person, by phone, and via email
· Provide information about hotel services, facilities, and local attractions
· Resolve guest concerns or escalate where appropriate
Front Desk Operations
· Answer telephone calls promptly and professionally
· Manage reservations, amendments, and cancellations (where required)
· Process payments and maintain accurate billing records
· Operate the hotel’s Property Management System (PMS)
Administration & Accuracy
· Maintain accurate guest records and documentation
· Ensure all bookings and guest details are correctly entered into the system
· Balance cash and card transactions at the end of shifts (if required)
Communication & Teamwork
· Work closely with housekeeping, reservations, and maintenance teams
· Communicate room status, guest requests, and issues effectively
· Support colleagues to ensure smooth hotel operations
Health, Safety & Compliance
· Follow all health and safety procedures
· Maintain security awareness at the front desk
· Handle guest data in line with UK GDPR
Standards of Performance
· Deliver excellent customer service at all times
· Maintain a professional appearance and attitude
· Demonstrate strong attention to detail
· Work efficiently in a fast-paced environment
· Be reliable, punctual, and flexible
Equality & Conduct
Nira Caledonia Hotel is committed to equality, diversity, and inclusion in line with the Equality Act 2010.
All employees are expected to treat colleagues, guests, and stakeholders with dignity and respect.
Other Duties
This job description is not exhaustive. You may be required to undertake other reasonable duties in line with your role and business needs.
Desirable Experience
- Experience within a luxury or boutique hospitality environment
- Previous experience using PMS/booking systems
- Understanding of GDPR and confidential handling of guest information
Hours full time 37.5 5 days a week working between Monday to Sunday. Flexibility to work extra hours to cover absence and holidays
Pay £12.80 Per hour
Benefits
Paid Day off for your Birthday
Discounts on Hotels and Dining for friends and family
Retention Bonus
Following the successful completion of one (1) year’s continuous service, you will become eligible to receive a retention bonus.
The retention bonus will:
- be paid quarterly in arrears;
- initially equal 1% of your annual basic salary after one (1) completed year of service; and
- increase by an additional 1% of annual basic salary for each further completed year of continuous service, up to a maximum of 20% of annual basic salary after twenty (20) years’
Pay: £12.80 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
Work Location: In person
