We are looking for a highly organised and proactive Operations Administrator to support the day-to-day running of our business.
You will be responsible for coordinating engineer appointments, monitoring ongoing jobs, communicating with customers and ensuring that information is accurately recorded within our job management system.
This is a varied role that would suit someone who enjoys keeping things organised, following tasks through to completion and helping a busy team operate efficiently.
Key Responsibilities
- Scheduling engineer appointments and coordinating daily workloads.
- Monitoring ongoing jobs and helping ensure work progresses from enquiry through to completion.
- Following up outstanding appointments, materials, quotations and customer actions.
- Answering incoming telephone calls and dealing professionally with customers, suppliers and colleagues.
- Updating job records, customer details and appointment information within our job management system.
- Assisting with quotations, invoices, billing and expense records.
- Preparing documents, correspondence and job-related paperwork.
- Maintaining accurate electronic filing systems as part of our environmental commitments, we avoid the usage of paper as much as we can.
- Ensuring records are complete, organised and handled confidentially.
- Providing general administrative support to engineers and management.
- Identifying potential delays or missing information and taking action to keep work moving.
About You
The successful candidate will be:
- Highly organised and able to manage several tasks at the same time.
- Proactive and willing to take ownership of their responsibilities.
- Reliable, dependable and committed to completing work accurately.
- Confident communicating with customers and colleagues.
- Calm and professional when dealing with changing priorities.
- Detail-focused, particularly when entering information and maintaining records.
- Comfortable following up outstanding tasks rather than allowing them to remain unresolved.
- Able to use their initiative and make sensible decisions.
- Adaptable and willing to learn new systems and processes.
- Trustworthy and able to handle confidential information appropriately.
- A positive team member who is willing to help where required.
Skills and Experience
- Previous experience in an administration, office support, scheduling or coordination role.
- Good working knowledge of Microsoft Outlook, Word and Excel.
- Strong written and verbal communication skills.
- A professional and confident telephone manner.
- Accurate typing and data-entry skills.
- Ability to prioritise work in a busy environment.
- Confidence using computers and learning new software.
Experience using a job management or field-service system would be beneficial, although full training will be provided.
Experience working within an electrical, engineering, construction or service-based business would also be advantageous but is not essential.
What We Offer
- A varied and responsible role within a growing business.
- Training on our systems and internal processes.
- A supportive and collaborative working environment.
- The opportunity to develop and take on additional responsibility.
- Company Pension Scheme, Onsite Free Parking, Salary Sacrifice Schemes
Pay: From £14.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Application question(s):
- Are you able to reliably commute to our base in Dyce
Work authorisation:
- United Kingdom (required)
Work Location: In person
