The Manchester Deansgate Hotel is on the lookout for a dynamic Guest Relations Manager to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family!
Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.
As a Guest Relations Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …
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Creating a warm, personalised welcome for every guest and overseeing their experience from arrival through to departure
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Building strong relationships with VIPs, IHG One Rewards members, returning guests and those celebrating special occasions, ensuring their preferences are recognised and thoughtfully delivered
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Working closely with Front Office, Housekeeping, Food & Beverage and other hotel teams to coordinate guest requests and deliver a seamless stay
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Leading, coaching and motivating the Guest Relations team to consistently deliver warm, attentive and luxury service standards
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Taking ownership of guest feedback, complex requests and complaints, providing confident service recovery and following up to ensure a positive resolution
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Monitoring guest feedback and satisfaction trends, sharing insights and introducing improvements that make each stay more memorable
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Cover duty manager shifts on a rotational basis
We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay. In addition to this, we are looking for someone who has….
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Flexibility to work a range of shifts, including evenings, weekends and Bank Holidays, in line with hotel demands
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Experience in Guest Relations, Front Office or a guest-focused supervisory or management role within a hotel of a similar size and standard
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Excellent communication and relationship-building skills, with a natural ability to deliver personalised service to a wide range of guests
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A calm, confident approach to resolving guest concerns, with strong attention to detail and the ability to remain composed in a busy environment
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Experience using hotel systems and guest feedback tools; knowledge of Opera and loyalty programmes would be an advantage
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….
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Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
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Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
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Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
