Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Housekeeping Supervisor at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: Housekeeping Manager
Role Overview:
Supports the Housekeeping Manager in maintaining high standards of cleanliness throughout the hotel. The role includes inspecting rooms and public areas, supporting housekeeping staff, managing supplies, and ensuring efficient day-to-day housekeeping operations.
Shifts:
Day shifts = 7/8am to 3/4pm.
Mid Shift = 10 am to 6pm
Evening Shifts = 2/3pm to 10/11pm
DUTIES AND RESPONSIBILITIES
Room and Area Standard
- Inspect guest rooms to ensure they meet the hotel’s cleanliness and presentation standards.
- Check public areas cleaned by public area attendants.
- Assist with cleaning guest rooms, spa areas, and public spaces when required.
Team Support and Training
- Support, guide, and train housekeeping staff on cleaning procedures and equipment use.
- Promote teamwork, flexibility, and high standards within the department.
- Prepare housekeeping work lists and daily task allocations.
Operations and Administration
- Maintain correct stock levels in housekeeping stores and ensure supplies are stored properly.
- Prepare store orders for Housekeeping General Assistants when required.
- Maintain housekeeping records and paperwork.
- Assist in the linen room when needed.
- Report maintenance issues promptly to ensure repairs are carried out.
- Take ownership and deputise in the absence of the Head Housekeeper.
Communication and Coordination
- Liaise with Reception regarding guest requirements and room readiness.
- Manage the issue and collection of staff keys.
- Handle lost property enquiries and records.
ABOUT YOU
- Experience in a similar role within a comparable venue.
- Excellent organisational and leadership skills.
- Be well spoken with excellent communication skills.
- Attention to details and customer needs.
- Social, engaging, and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Knowledge as well as abilities in other languages would be beneficial.
- Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
Pay: £13.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
