Application Manager (based out of our West London Depot, UB7 7EZ)
We are BUKO Traffic & Safety - a trusted name in temporary traffic management, bringing together the experience of Road Traffic Solutions (RTS), Hooke Highways and Keltic Traffic Management, under one united brand. As part of the BUKO Group, a European leader in safety and infrastructure solutions, we’ve been keeping roads, sites, and people safe for over 20 years.
With over 300 team members across the UK, we deliver thousands of projects every year - from rural schemes and city centre works to major events and complex infrastructure jobs. Our teams combine deep local knowledge, smart planning, and a local feel, with an unwavering commitment to safety and service.
At BUKO Traffic & Safety, we have one clear purpose:
To keep people safe, projects moving, and clients confident - on the road to safety, together.
Role Overview
The Application Manager is responsible for the management, support and continuous improvement of the Company's business applications. The role ensures that business systems remain reliable, secure and fit for purpose, while supporting operational efficiency and aligning with the wider Group IT strategy. Acting as the key link between the UK business, software suppliers and Group IT, the postholder will ensure applications continue to meet business requirements and deliver value.
Key Responsibilities
- Manage, support and continuously improve the Company's business-critical applications, including ERP, finance, HR, planning and operational systems.
- Ensure applications are reliable, secure and available, delivering a high standard of service to users.
- Work with stakeholders across the business to understand operational requirements and translate these into practical system improvements.
- Coordinate system changes, upgrades, releases, testing and user acceptance to minimise disruption to business operations.
- Maintain appropriate application documentation, processes and support procedures.
- Ensure applications comply with Company IT policies, cyber security requirements, GDPR and data governance standards.
- Manage relationships with software suppliers, third-party support providers and implementation partners, monitoring service delivery against agreed standards.
- Act as the primary point of contact for business stakeholders in relation to application support, development and issue resolution.
- Support business projects involving new systems, integrations and process improvements.
- Identify opportunities to improve business processes through better use of technology and system functionality.
Knowledge, Skills & Experience
- Strong stakeholder management and communication skills, with the ability to engage colleagues at all levels.
- Good understanding of business processes and enterprise application management.
- Excellent analytical and problem-solving skills.
- Experience of supplier, project and change management.
- A proactive approach with a focus on continuous improvement and customer service.
- Ability to prioritise workload and manage multiple activities simultaneously.
Qualifications & Experience
- Previous experience in an Application Manager, Business Systems Analyst, Functional Consultant or similar role.
- Experience supporting ERP systems and other business-critical applications.
- Experience working with third-party software suppliers and managing application support arrangements.
- A degree in Information Technology, Business Information Systems or a related discipline is desirable but not essential. Equivalent professional experience will be considered.
- Professional qualifications such as ITIL, PRINCE2, Agile, Scrum, ASL or BiSL are desirable.
Key Behaviours
- Customer focused and solutions driven.
- Collaborative and able to build effective working relationships.
- Takes ownership and accountability.
- Adaptable and responsive to changing business needs.
- Committed to delivering high-quality service and continuous improvement.
What we give you in return
- Vitality Healthcare & Benefits scheme.
- Holidays increasing to 33 with long service (standard is 28 x days inc bank holidays).
- Long Service Awards.
- Training and development opportunities.
- Death in Service Policy.
- Paid Wellbeing and Community Days.
- A company culture focused on our team, with our Wellbeing Committee ensuring our people come first.
Diversity & Inclusion
We are an equal opportunity employer; we are committed to diversity and inclusion. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or national origin.
Hours of Work: Monday to Friday 07:30-16:30 with 30mins for lunch (42.5hrs per week)
Reporting to: Line Manager: UK Managing Director / Functional Relationship: Group IT Manager
The successful candidate would be subject to a 6-month probationary period.
