About Bel Sourire
Bel Sourire is a luxury vintage tea room and artisan cake business in the heart of Wetherby. We specialise in handcrafted cakes, premium afternoon tea and creating a beautiful, welcoming experience for every customer.
We are looking for a confident, organised and experienced Floor Manager to oversee the day-to-day running of the tea room and lead our front-of-house team.
The Role
The Floor Manager will take responsibility for the smooth daily operation of Bel Sourire, ensuring excellent customer service, high presentation standards and a well-organised, positive working environment.
You will be a key link between the owner, kitchen and front-of-house team, taking ownership of the floor and making sure everything runs smoothly, even when the owner is not present.
Key Responsibilities
Daily Operations
- Oversee the smooth running of the tea room during each shift.
- Manage opening and closing procedures.
- Coordinate bookings, table allocations and customer flow.
- Work closely with the kitchen and cake team to ensure efficient service.
- Ensure daily operational, cleaning and food safety checks are completed.
- Monitor stock, wastage and general presentation.
- Deal with operational issues promptly and professionally.
Team Management
- Lead, supervise and support the front-of-house team.
- Allocate daily duties and ensure staff understand their responsibilities.
- Monitor attendance, punctuality, performance and presentation.
- Ensure all staff follow company policies, procedures and reasonable instructions.
- Train and support new team members.
- Address minor performance or conduct issues and report significant concerns to management.
- Promote a positive, respectful and team-focused working environment.
- Lead by example at all times.
Customer Service
- Ensure every customer receives an exceptional and welcoming experience.
- Monitor service quality, speed and presentation.
- Handle customer queries and complaints professionally.
- Ensure customer bills and payments are processed correctly and customers do not leave without paying.
- Maintain the luxury and welcoming atmosphere of Bel Sourire.
Standards & Compliance
- Ensure food hygiene, health and safety and company procedures are followed.
- Ensure uniform, hygiene and presentation standards are maintained.
- Complete and monitor required checks accurately.
- Report accidents, incidents, complaints or other concerns to the owner.
- Ensure the tea room and equipment are treated with care.
What We’re Looking For
Essential:
- Previous supervisory or management experience in hospitality.
- Strong leadership and customer service skills.
- Excellent communication and organisational skills.
- Reliable, responsible and proactive.
- Able to remain calm and professional under pressure.
- Strong attention to detail.
- Confident managing and motivating a team.
- Good understanding of food hygiene and health & safety.
Desirable:
- Experience in a café, restaurant, hotel, tea room or premium hospitality environment.
- Food Hygiene qualification.
- Experience with EPOS/till and booking systems.
- Experience in afternoon tea or high-end hospitality.
The Ideal Person
We are looking for someone who is professional, friendly, accountable and confident, with a natural ability to lead a team.
You should be someone who takes ownership, solves problems rather than passing them on, communicates respectfully and consistently maintains high standards.
What We Offer
- 40 hours per week
- 8:30am–5:00pm, 5 days per week
- Excellent daytime working hours with no late-night finishes
- A strong work-life balance compared with many hospitality management roles
- Staff discounts and benefits
- A supportive and professional working environment
- Opportunity to develop with a growing luxury hospitality business
- An important leadership position within the Bel Sourire team
The Floor Manager is responsible for taking ownership of the floor during their shift and ensuring Bel Sourire’s standards of service, teamwork, cleanliness and customer experience are maintained every day.
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
