About the Role
Bavaro Punta Cana Golf Services Ltd operates within leisure services, golf operations, hospitality coordination, client support, and recreational service delivery. We are seeking a Leisure Operations Director to lead service operations, oversee customer experience standards, and support continued business growth.
Why Join Us?
Senior Leadership Opportunity
Take a key leadership role in improving leisure operations, customer service, and overall business performance.
Competitive Compensation
Receive a strong annual salary aligned with senior leisure, hospitality, and operations leadership roles in Bradford.
Professional Leisure Environment
Work in a structured setting that values organisation, service quality, teamwork, and dependable operations.
Meaningful Business Impact
Help strengthen service delivery, improve customer satisfaction, and support long-term company success.
Key Responsibilities
- Lead leisure service operations, golf-related workflows, and customer support activities
- Oversee team performance, service standards, schedules, budgets, and operational reporting
- Coordinate with clients, vendors, suppliers, service partners, and internal departments
- Monitor customer feedback, service quality, booking updates, and operational risks
- Develop strategies to improve leisure services, customer experience, and workflow efficiency
- Support staff development, process improvement, and leadership planning
- Prepare senior-level reports, service updates, and operational recommendations
What We Are Looking For
Experience
- Strong experience in leisure operations, hospitality management, golf services, customer service leadership, events coordination, or business operations
- Previous senior management or department-level leadership experience is preferred
- Experience working with customers, vendors, service teams, hospitality partners, or recreational facilities is an advantage
Skills
- Leisure operations leadership
- Hospitality and customer service management
- Team leadership and workflow planning
- Vendor and stakeholder coordination
- Budget monitoring and performance reporting
- Service improvement and issue resolution
- Strong organisation, communication, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, Leisure Management, Operations Management, or a related field is preferred
- Professional certifications in hospitality management, leisure management, customer experience, operations management, or leadership are an advantage
Pay: £58,000.00-£98,000.00 per year
Benefits:
- Casual dress
- Company events
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
