Specsavers Arbroath are looking for an administration and call centre assistant to join our friendly team.
Working 32 hours per week over 4 days, 8am-5pm, including your fair share of weekend work, your responsibilities will include:
- Answering incoming calls, answering patient queries and booking appointments, whilst delivering a high standard of customer service
- Making outgoing calls to patients and sending text message reminders
- Dealing with NHS claims and payments
- Daily banking/ till
- Invoicing from various organisation including NHS Tayside, DVLA and more.
- Ordering stationary and clinical consumables
- Setting up the practice ahead of opening
- General housekeeping
We would consider 5 days per week for the right candidate but shift times are non-negotiable.
Hourly rate is NMW/NLW for your age plus 20 pence per hour. 28 days holiday per year plus 1 day birthday leave. Enhanced sick pay and maternity pay available after 2 years of employment with us. Additional holidays available for long service.
About us
- The practice is owned by 3 directors, all of which are local to Arbroath and Carnoustie
- We pride ourselves on being a Great Place To Work, with an employee satisfaction score of 92% (from October 2025)
- Employees are at the heart of how we run our business. If our team are happy, our patients are happy
- Employees and their immediate family have free access to We Care - 24 hour GP, financial advice, dietary advice, legal advice, counselling etc
- Employees and their families receive discount on glasses and contact lenses
- Employees may park free of charge at the Abbeygate car park where the practice is based
- Social events - regular socials paid for by the business to celebrate milestones and hard work
- Employees have access to Specsavers Perks - an online shopping platform offering discounts across big brands such as Tesco, ASDA, Currys and many more
- Room for progression, or not. Our team are encouraged to share their ambitions with us, whether they want to stay as they are, or aim higher. Our Optometry Director Cat started as an optical assistant and worked her way up. That ladder of progression is open to all, if they choose it.
About you
- You will have experience in customer service
- You will be keen to work in a fast paced health care and customer service environment
- You will be able to communicate well with all types of people in person and on the phone
- No formal administrative qualifications are required but would be desirable - full training will be provided by us
- You will be fully flexible and able to work 4 days from 7 including weekends
- You will have basic computer skills and able to use Microsoft online platforms such as Microsoft Teams and Excel
- You will have attention to detail in order to rectify any errors you may come across, such as invoicing
- Good numerously and literacy skills
Thank you for your interest in this role. We look forward to reading your application.
Pay: Up to £12.91 per hour
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Arbroath DD11 1HY: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
