We are seeking an experienced and dedicated Field Support Engineer to join our team. The Field Support Engineer will be responsible for surveying, repair, set-up, service and to provide technical support in the Hertfordshire area, to Customers, Engineers and Installers for all Grant products. Having qualifications in Oftec, F Gas, Unvented hot water and Part P would be highly advantageous.
Duties & Responsibilities:
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Attend site to carry out repair work on products covered by the manufacturers warranty.
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When required carry out site survey and commissioning of Grant Engineering products.
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Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
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Advise customers, installers, and commissioning engineers on product installation.
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Dealing with Technical issues, administration and correspondence on a day to day basis.
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Assist in the management of your diary including providing up to date local / logistical information for your area.
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Bringing matters of disrepute to FSM.
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Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
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Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
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Provide on-site / In-house training / Assessments as requested by the company.
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Identify Technical / Service trends and report all concerns to the FSM.
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Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
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Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
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Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
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Keep up to date with new in-house developments and attend internal training programmes as required.
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Ensure all Professional Qualifications are kept up to date.
Our Engineers cover the following disciplines and specific training will be provided:
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Oil boilers Solar Thermal
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Air Source Heat Pumps Unvented cylinders
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Biomass Smart controls
After successful completion of 2 4 months training you will a work schedule should include up to 20 Saturdays per year.
What we Offer:
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Competitive salary
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Private Health Care insurance & life assurance
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Clean branded vehicle
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Good pension contribution
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23 Days holidays which increases with service, plus volunteer days
