About us
ST4 Group Ltd owns and operates a number of e-commerce companies which stock, sell and distribute multiple brands and products spanning various sectors including automotive and leisure, construction supplies, tools, health and beauty and other. Our websites include:
· PerfectAwnings.co.uk, a trusted specialist in awning solutions for campervans, motorhomes and caravans.
· ABD.co.uk, a leading UK supplier of automotive parts and accessories with a particular focus on lighting, wiper blades and travel products.
· Colourblaze.co.uk, a supplier of coloured pigment to the construction industry.
· UKtoolbox.co.uk, an online store offering a large number of tools and accessories for the home and garden.
· Craftiful.co.uk, one of the UKs strongest wholesale supplier of ingredients to companies and people making home products such as candles, wax melts, bath bombs etc.
Alongside our own websites, we sell across a range of major online marketplaces, bringing our products to customers across the UK and beyond.
As we continue to grow, we're looking for an organised, customer-focused person to join us in a varied, hybrid role split between technical customer service and marketplace management.
Job Description
This is a hybrid position combining two key functions.
At its core, you'll be our go-to Technical Customer Service Representative, handling queries from customers across our group of companies with a particular focus on the technical side of our automotive businesses, especially Perfect Awnings and Colour Blaze. You'll help customers understand product fit, features and installation for awnings suited to campervans, motorhomes and caravans, across phone, email and face-to-face conversations.
Alongside this, you'll take day-to-day ownership of our product listings across third-party platforms including eBay, Amazon, Next, The Range and Etsy, keeping listings accurate, competitive and optimised to drive sales.
Key Responsibilities
Technical Customer Service
- Respond to customer queries via phone, email and face-to-face, providing accurate, helpful and friendly support
- Provide technical advice on our automotive product range, particularly Perfect Awnings' campervan, motorhome and caravan awning solutions
- Help customers choose the right product for their vehicle, troubleshoot issues, and guide them through fitting and installation queries
- Handle queries relating to orders, returns, warranties and after-sales support across the wider group
- Build strong product knowledge across the group's brands to give customers accurate, confident advice
Marketplace & Product Listings Management
- Manage the day-to-day upkeep of product listings across third-party platforms (eBay, Amazon, Next, The Range, Etsy and others)
- Create and publish new product listings, ensuring accurate, engaging and SEO-friendly content
- Optimise existing listings to improve visibility, conversion and sales performance
- Monitor sales performance, and identify and remove slow-selling or underperforming listings
- Review competitor listings and pricing to spot opportunities and keep our range competitive
- Maintain accurate product data across spreadsheets and internal systems, keeping information consistent across all platforms
Skills & Experience
- Previous experience in a customer service role, ideally covering phone, email and face-to-face contact
- A confident, clear communicator with a friendly, professional manner
- High level of accuracy and attention to detail
- Comfortable working with data and spreadsheets (e.g. Excel/Google Sheets) for tasks such as listing management and reporting
- Well organised, with the ability to manage multiple tasks and switch between customer service and admin/listings work
- A genuine interest in learning technical product detail — automotive, leisure vehicle or DIY/technical experience is an advantage
- Experience using online marketplace platforms (eBay, Amazon Seller Central, Etsy, etc.) is highly desirable, though full training will be given
If you enjoy learning about technical products, helping customers solve problems, and working in a dynamic small-team environment, we’d love to hear from you.
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
- On-site parking
- Transport links
Ability to commute/relocate:
- Southampton SO16 6RB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your interest or experience in any of the products we sell?
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
