We are looking for a professional and customer-focused Client Services Representative to provide exceptional support to our clients and help maintain strong business relationships. This role is ideal for someone who enjoys communicating with people, resolving enquiries, and delivering a high standard of service.
Responsibilities
- Respond to client enquiries by phone, email, and other communication channels.
- Provide accurate information regarding company services and processes.
- Resolve client concerns promptly and professionally.
- Maintain detailed and accurate client records.
- Coordinate with internal departments to ensure timely service delivery.
- Process requests, update account information, and prepare documentation.
- Follow up with clients to ensure satisfaction and address outstanding issues.
- Support general administrative and customer service activities.
Requirements
- Previous experience in customer service, client support, or an administrative role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency with Microsoft Office and standard office software.
- Ability to manage multiple tasks while maintaining attention to detail.
- Professional attitude with a commitment to delivering outstanding customer service.
We Offer
- Competitive hourly pay.
- Paid onboarding and comprehensive training.
- Stable full-time employment.
- Supportive and collaborative working environment.
- Opportunities for career progression and professional development.
- Employee benefits package following the eligibility period.We are looking for a professional and customer-focused Client Services Representative to provide exceptional support to our clients and help maintain strong business relationships. This role is ideal for someone who enjoys communicating with people, resolving enquiries, and delivering a high standard of service.
Responsibilities
- Respond to client enquiries by phone, email, and other communication channels.
- Provide accurate information regarding company services and processes.
- Resolve client concerns promptly and professionally.
- Maintain detailed and accurate client records.
- Coordinate with internal departments to ensure timely service delivery.
- Process requests, update account information, and prepare documentation.
- Follow up with clients to ensure satisfaction and address outstanding issues.
- Support general administrative and customer service activities.
Requirements
- Previous experience in customer service, client support, or an administrative role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency with Microsoft Office and standard office software.
- Ability to manage multiple tasks while maintaining attention to detail.
- Professional attitude with a commitment to delivering outstanding customer service.
We Offer
- Competitive hourly pay.
- Paid onboarding and comprehensive training.
- Stable full-time employment.
- Supportive and collaborative working environment.
- Opportunities for career progression and professional development.
- Employee benefits package following the eligibility period.
Pay: £17.50-£22.50 per hour
Work authorisation:
- United Kingdom (required)
Work Location: On the road
