My Apartments is part of the Paragon Property group, a fast-growing Property Developer, Lettings, Property and Facilities Management business based in Manchester city centre. We acquire unloved buildings and renovate them into stylish, high standard and energy efficient apartments.
My Apartments is looking to recruit a Customer Service Assistant to work in our residential development in Newcastle
Role Profile
We are looking for keen applicants who are vigilant and thrive in providing excellent customer service. This role will include a rota of 3 shifts which will include weekend work.
Key Responsibilities
- Professionally greet all residents and visitors in a friendly manner.
- Take calls and handover any queries or communications to the management team.
- Initial point of contact to manage all building and resident queries.
- Remain contactable throughout your shift whilst away from the front desk through the building mobile phone.
- Confidently deal with contractors on-site ensuring the signing in/out and fire brief process is followed.
- To attend any incidents within the residence and resolve the issue promptly ensuring it is recorded correctly.
- Ensuring that building standards are maintained, including cleaning of public and back-office areas when necessary.
- Complete daily site walks, ensuring that health and safety and cleaning standards are maintained.
- Ensuring all maintenance issues and building defects and recorded on Fix Flow and to Management in a timely manner.
- Delivery and maintaining the organisation of student parcels and mail.
- Ensure all parcels and deliveries are received, logged, and maintained securely in line with the package process.
- Timely raise any issues with management regarding package delivery and collections.
- Assist with the planning, preparation and running of events within the building, including ordering and setting up any supplies and equipment.
- Provide event feedback and pictures to the events and marketing team.
- Supporting management with Midterm Inspections/ Check in’s / check outs
- Supporting management and team during refresh period
- Provide a through handover at the end of each shift.
Experience, Skills, and Knowledge
- Professional and hardworking with a positive and upbeat personality, and desire to do a good job.
- Committed and takes a pride in your work, reliable, flexible, pleasant.
- Keen to help others and truly engage with residents and colleagues.
- Efficient and proactive, able to work independently and under own initiative.
- Reliable, efficient, and strong time management and organisation skills
- Customer service skills including excellent communication and listening skills.
- High standards in cleanliness and attention to detail
- Professional and hard working with a positive and upbeat attitude
- Experience working with a customer facing role.
- Demonstrates excellent customer service skills.
- Is vigilant and understands and exercises the importance of Health and Safety
- Efficient and proactive, able to work independently and use initiative.
- Excellent communication skills both written and verbal and listening skills.
- Reliable with strong time management and organisational skills.
- High standards in cleanliness and attention to detail.
- Presentable and smart.
Salary and package
- Part time permanent position, 18 hours per week.
- Based in Newcastle
- Workplace pension scheme
- 25 days holiday+ 8 public holidays (pro-rated basis)
- Employee assistance programme
- Employee discount app
- Birthday Voucher
- Medicash
Job Type: Part-time
Pay: From £12.71 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Sabbatical
- Sick pay
Work Location: In person
