Customer Advisor – Insurance
Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future.
The Opportunity
As a Customer Advisor, you’ll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don’t need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence.
This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment.
What You’ll Be Doing
- Handling inbound and outbound customer enquiries by phone and email
- Providing accurate information on insurance products, policies and processes
- Supporting brokers with renewals, amendments and general queries
- Updating internal systems with clear and accurate notes
- Working collaboratively with colleagues to deliver a seamless customer experience
- Ensuring all interactions meet regulatory and compliance standards (full training given)
What We’re Looking For
- Experience in an office based customer service or call handling role
- Strong communication skills and a natural ability to build rapport over the phone
- Confidence using computer systems and managing multiple tasks
- Any experience in Insurance or regulated financial sectors would be a distinct advantage
- A positive, solutions focused approach
- Willingness to learn and develop new skills within insurance
- Reliability, professionalism and a genuine desire to help customers
What’s In It for You
- Comprehensive training programme covering insurance fundamentals
- Clear progression pathways within a major insurance brand
- Competitive salary and benefits package
- Supportive team culture with ongoing coaching
- Hybrid working options once fully trained
Apply now for immediate consideration. Once training is complete after 3 months, Hybrid working options available. Positions to start ASAP
Ref: BM15250
Job Types: Full-time, Permanent
Pay: £26,420.00-£29,000.00 per year
Benefits:
- Free parking
- Gym membership
- Private medical insurance
- Profit sharing
- Sick pay
- Work from home
Experience:
- Customer service: 1 year (preferred)
- Call handling: 1 year (preferred)
Work Location: Hybrid remote in Liphook GU30 7ZA
