Position Games Master Approved by Jasmine Blowers
Place of Work Clued Up! Escape Rooms, 66 Prince of Wales Road, Norwich, NR1 1LT.
If we open further locations, you may be required to work in any of our locations.
Closing date Wednesday 2nd September 2026. Interviews will take place in September ready to begin working in October (Date TBC)
Education
GCSE’s (or equivalent) in English and Maths, preferably at Grade C / 5 or above.
Work Requirements
Preferably at least six months in a customer facing role, ideally in the leisure or hospitality industry. If you don’t have experience but you have a great manner with people then we still want to hear from you! Full training is provided.
Essential Qualities
- CONFIDENCE IS KEY
- Excellent customer service skills
- Excellent communication skills and a competent command of written English
- Friendly, approachable and welcoming manner
- Pro-active and flexible approach to all aspects of the position
- Great time managment skills
- Able to perform "in character" for game briefings (This can include raising your voice for a stern in-character briefing)
Desirable
Previous experience of running an escape game
Experience in the leisure or hospitality sectors
Availability
Predominetly weekends, with weekday shifts available during peak times such as school holidays / Christmas.
Salary
In line with NMW. Relaxed and fun working environment. Free refreshments on shift. Staff social events. Company pension (eligibility criteria apply).
How to Apply
You must complete and submit our application form, available at https://cluedupescapes.co.uk/about/ and email it to us at [email protected]
Applications without our completed application form will not be considered. Must be aged 16+.
The Role:
This position will involve you running escape game sessions for their duration.
You will welcome customers as they enter, check their booking and deal with any additional payment required.
You will deliver the pre-game briefing script confidently and to a high standard and show them into game room. You will monitor the players via CCTV and audio (headphone use is required). You will closely monitor the performance of the players at every step of the game and provide clues as required. Additionally, you will ensure that all players observe our rules and in the event of any unacceptable conduct you will need to take appropriate action.
Full understanding of our health and safety protocols is required (training will be given) and you will deliver this to all players without exception as part of their game briefing.
You will use the computerised game clue system to monitor the countdown timer and provide clues. As you will be typing clues to appear on the game room screen, a strong command of English, spelling and grammar is required.
When the game ends you will be ready to welcome the players and conduct a post-game debrief which will include taking a photograph of the group.
You will need to be friendly and welcoming throughout, remembering that we are a leisure service provider.
Some basic cleaning and maintenance tasks will be required in between games or at other down-times, to include cleaning of game rooms, briefing rooms, staircases, kitchen and toilets.
Any other reasonable duty assigned.
All necessary training will be provided.
This job description may be updated at any time.
Benefits:
- Company pension
- Employee discount
Work Location: In person
