Job Title: Centre Manager
Location: Leicester, LE2
Salary: £30,659.20
Contract Type: Permanent
Hours: Full-time, 40 hours per week
Work Pattern: Monday to Friday, working on a rotating shift pattern:
- Week 1: 07:00am –15:00pm
- Week 2: 11:00am –19:00pm
You will need to be flexible to work occasional weekends and additional overtime where required by the business.
Building: Study Inn – Reynard House, Leicester, 267 rooms
*As September is our busiest period, you must be available to work 6 days a week including the weekends (psst.. extra funds to go towards your Christmas shopping!)*
BENEFITS
- 28 days annual leave increasing to 33 days with long service
- Birthday bonus (additional day off on your birthday)
- Employee assistance programme
- Annual Salary Reviews
- Free access to onsite Gym facilities
JOB ROLE:
We’re looking for a Centre Manager to ensure the smooth day to day running of the centre whilst managing a team of housekeepers, maintenance, and night concierges to deliver the best customer service and student satisfaction. You will have a real passion for delivering team training as well as maintaining extremely high standards.
JOB RESPONSIBILITIES:
- Delivering exceptional customer service to our students
- Managing a team including directly reporting assistant manager, housekeepers, maintenance assistants and night concierge team to service and maintain our accommodation
- Preparing and delivering team meetings
- Carrying out room checks to ensure our accommodation is to an exceptional standard
- Have regard for student welfare and if necessary, liaise with the appropriate welfare professionals
- Troubleshooting problems and emergency situations as they arise
- You will be an excellent communicator and will maintain strong working relationships with managers, colleagues, and customers.
- Ensure customer service levels always excel in your Centre.
- Manage the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.
- Supporting the management & compliance of the centre in accordance with ANUK National Code of standards
- Be responsible for the management of Health & Safety within your centre and your team, students, and visitors
WHAT YOU’LL NEED:
- Experience within the student accommodation sector is desirable, not essential
- Experience from a 4 or 5 star hotel within either rooms division, front office or head housekeeping is essential if you have not worked in the student accommodation sector
- Excellent customer service skills both face to face, Telephone & Email
- Proven IT skills knowledge of Microsoft Office
- Strong organisational and clear communication skills
- Ability to multi-task and deal with customer and team requests
- Ability to manage teams of people
- Organised and process driven
- Experience of a Manager or Assistant Manager role within an accommodation background, ideally hotels, rooms division manager, front office manager or head housekeeper
- All candidates must provide proof of eligibility to work in the UK to be considered
If you feel you’re the right candidate for the role of our Centre Manager, then please click ‘apply’ now!
Pay: £30,659.20 per year
Work Location: In person
