Care & Support Team Manager
Wandsworth
Fixed Term (6 Months)
Lead Services That Change Lives
Are you an experienced operational leader with a passion for delivering outstanding services to vulnerable people? Do you thrive in a fast-paced environment where you can inspire teams, drive performance, and make a real difference to customers' lives?
We are looking for an Care & Support Team Manager to lead a portfolio of care and support services across a designated geographical area, ensuring the delivery of safe, effective, person-centred services that achieve excellent outcomes for customers.
This is a rewarding opportunity to join a values-driven organisation where customer wellbeing, service excellence, and continuous improvement are at the heart of everything we do.
What You'll Be Doing
As Area Manager, you will:
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Lead and manage multiple services across a geographical area, ensuring high-quality service delivery and operational excellence.
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Ensure compliance with contractual, regulatory, safeguarding, and organisational requirements.
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Develop and deliver service plans that demonstrate high-quality outcomes and continuous improvement.
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Manage and develop Service Managers and frontline teams, creating a high-performing culture focused on customer outcomes.
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Drive customer engagement and co-production, ensuring customers help shape the services they receive.
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Build and maintain strong relationships with stakeholders, commissioners, partner agencies, and local communities.
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Monitor performance, quality, risk, customer satisfaction, and financial targets, taking action where required.
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Manage service budgets and resources effectively to ensure commercial viability and value for money.
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Promote innovation, problem-solving, and a coaching culture across services.
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Support the organisation's vision, values, and reputation through exceptional leadership and service delivery.
About You
We're looking for a confident and compassionate leader who can inspire teams and deliver results.
You will have:
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Experience managing multiple care, support, housing, or community-based services.
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Strong people management and performance management experience.
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Experience working with vulnerable adults and/or other customer groups requiring support.
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Knowledge of safeguarding, health and safety, and relevant legislation.
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Experience managing budgets and delivering financial performance.
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Excellent stakeholder engagement and partnership-working skills.
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Experience developing support plans, risk assessments, and customer-focused services.
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Strong organisational skills with the ability to prioritise competing demands.
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Good IT skills and experience maintaining accurate records and reports.
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A commitment to delivering excellent customer service and achieving high levels of customer satisfaction.
What You'll Bring
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Outstanding communication and leadership skills.
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The ability to motivate, coach, and develop teams.
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A proactive and solutions-focused approach.
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Strong commercial awareness alongside a passion for supporting people.
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Commitment to diversity, inclusion, safeguarding, and continuous improvement.
Why Join Us?
? Competitive salary and benefits package
? Career development and learning opportunities
? Meaningful work that positively impacts people's lives
? Supportive and collaborative culture
? Opportunity to lead high-performing services and teams
Our Values
We are looking for someone who shares our values of Care, Dare and Collaborate, demonstrating professionalism, integrity, and a commitment to delivering excellent outcomes for customers and colleagues alike.
Ready to make a difference? Apply today and help us deliver services that empower people to live independently and thrive.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
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