Job Description:
We are a successful and growing payroll company based in Exeter City Centre, looking for an enthusiastic and organised Customer Service Advisor. You will be reporting directly to the Office Manager. You will provide support to the Business Development Account Managers, as well as delivering excellent customer service to existing clients, new clients, agencies and adhoc office duties.
Key Responsibilities
- · Answer calls and deal with the enquiries efficiently and in a timely manner.
- · Managing the registration of employees for new/existing clients.
- · Sending contract for service to clients for each newly registered employee.
- · Liaise with clients regarding appropriate paperwork required for registration.
- · Administer and send welcome packs to new starters.
- · Document returned contract and ID and send requests for outstanding paperwork.
- · Courtesy calls to clients and employees.
- · Answering and recording any email enquiries.
- · Taking details from employees regarding new assignments.
- · Database management to include closing non-active records.
- · Adhoc office duties.
Position Requirements
- Excellent communication skills with the ability to build rapport and liaise with individuals at all levels
- People orientated / enjoy building successful customer relationships whilst maintaining a professional approach
- A commitment towards delivering and maintaining a high level of service to Clients
- A positive and dynamic work ethic with a desire to play an integral role in growing the business and achieving both individual and business success
What We Offer
- A full-time, office-based role in Exeter City Centre.
- A supportive, professional and friendly working environment.
- Competitive salary
- Opportunities for ongoing learning, development and career progression.
Pay: £25,000.00-£26,000.00 per year
Work Location: In person
