Job Title: Energy Lead (Supportline team) X 2 Posts FTE
Reference number: CF26-36
Location: National Role based in West or East of Scotland with travel across Central belt
Salary: Band C, £30,002 – 35,076 per annum
Post Type: Permanent, full-time
Closing Date: 31st July 2026
Interview Date: 10th August 2026
This is an exciting opportunity to work within our Supportline Advice Service as well as support our Wider aims as a charity.
Our Advice service works alongside support collegues to help families to address the challenges and risks which may have led to vulnerability, promote connection to their local communities, and improve financial stability and resilience. Our aim is to support communties to become more resilient and a place where children feel safe, valued, understood and supported.
The Energy Advisor will work within an integrated model of family support, community connection, and expert Energy advice and exploring money and debt advice. This will enable families to stay connected, keep homes warm and resolve debt and money problems, become more financially resilient and break the cycle of fuel poverty.
A priority for the Energy Advisor will be to increase the Energy advice and support we offer our families and with the capacity of our current services to provide Type I and II money advice in one of the most deprived areas in Scotland.
You will work as part of our National Money Advice team. You will support families within their homes, by telephone and other digital methods deliver workshops within the community and in schools and offer drop-in sessions within the community.
If you have experience of energy advice welfare rights, income maximization, money and debt advice, understand the impact trauma and adversity can have on children and families, and believe that you can apply this to your practice, we want to hear from you.
This is a full time, 35 hours post. Hours to be worked flexibly to suit the needs of families, including evenings and weekends as required.
What we offer
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A workplace with values of with love, with purpose and with strength
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40 days annual leave, inclusive of bank holidays
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Pension scheme and wellbeing support
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Flexible and hybrid working arrangements
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Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
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Blue Light card discount
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A Fair Work accredited workplace
Our Values
Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.
With love, we put children first.
With purpose, we transform lives together.
With strength, we do whatever it takes to protect Scotland’s children.
How to apply
Closing Date:
31st July 2026
It is anticipated that interviews will be held
week commencing 10th August 2026
FULL JOB DESCRIPTION
General Purpose
To provide relationship based expert energy, and debt advice to families, help families to stay connected keep homes warm and resolve debt and money problems, become more financially resilient and to achieve long-term sustainable outcomes for them and their children. Work as part of the remote National advice team support Supportline in offering advice to parents who are struggling both emotionally and financially.
Key Result Areas
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To carry out home energy audits, offering one-to-one tailored advice, support, and information to Families
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Provide telephone advice and support, home visits, and outreach events across Scotland
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To support wider team to deliver a range of face-to-face and remote/digital welfare rights, financial inclusion, income maximisation, debt and energy advice up to and including casework to SNSIAP Type II, Introduce and supporting families for representation and preparation for court/tribunal.
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To offer training to Children First staff on energy and supporting families with staying warm and connected
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Support families with energy-saving measures in their homes to help them save energy and reduce their carbon footprint
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To deliver events, workshops and talks for community groups & to the wider public and within local Children First hubs
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Attend local events to promote the project and wider charity objectives
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To develop, deploy and manage targeted social media campaigns alongside the senior advisor and comms team
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To work alongside support teams to develop activities and resources to raise awareness of home energy use, and to change attitudes and behaviours
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To engage a wide range of people with the project
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To assist in the development and implementation of monitoring and evaluation systems
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To contribute to written reports for a variety of partners/funders and to support accreditation in Money Advice.
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To develop a network of contacts, including local community groups, for the project to work with
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To promote a multi-skilled / multi-agency approach in working collaboratively with relevant organisations and partners, Including Home energy Scotland, fuel bank foundation department of work and pensions, HMRC, and as a member of an integrated staff team
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To promote the values and principles of Children First in providing support and advice to the most vulnerable families, promoting their full participation and understanding in the services they receive
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To work in partnership with families to address their needs.
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To record, monitor and evaluate information and plan work in accordance with Children First policies, procedures, and management systems in line with Scottish National Information and advice standards.
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To work in partnership with staff members and volunteers to assist in the evaluation and continuous improvement of the service.
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To ensure own continuing professional development through the Children First appraisal and supervision process.
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This role will cover the east/west of Scotland so will require drivers' licence and access to a vehicle
Additional Duties
Any additional duties will normally be to cover unforeseen circumstances or changes in work and will usually be appropriate and compatible with the regular type of work. If an additional task or responsibility becomes a regular or frequent part of the job, it will be included in the job description in consultation with the post holder.
Additional Responsibilities
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To be committed and adhere to Children First vision, mission and values.
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To comply with Children First Child Protection and Adult Protection policies and procedures and with National Guidance.
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To comply with Children First code of conduct (All Children First staff) and Codes of Practice for Social Service Workers and Employers (specific to Children and Family Services Divisional staff).
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To actively consider the involvement of children, young people and families with whom we work, in all areas of practice and to implement the Children First Participation Standards.
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To actively consider the involvement of volunteers in all areas of our work and to implement the Children First Volunteer Development Policy.
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To observe all health and safety requirements.
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To work within and promote policies in relation to Equal Opportunities and anti-discriminatory practices.
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Work and adhere to the Scottish National information and advice Standards.
Qualifications
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City and Guilds Energy Awareness Level 3
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A relevant qualification (in a relevant environmental field, community development and/or advice)
Experience
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Experience working in a related field (such as community development, ENERGY advice, advocacy, charities)
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Experience in delivering energy advice.
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Experience of working with people with multiple and complex needs
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Experience in preparation and presentation of casework including case recording.
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Experience of liaising effectively with partner agencies
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Experience of balancing and prioritizing a varied workload
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Experience of advice or support work.
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Experience of delivering training or workshops.
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Experience of marketing and promotion.
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Experience of working in a voluntary organization
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Experience of debt solutions and case work
Knowledge
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Good knowledge of energy and fuel poverty issues
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A sound working knowledge of social security benefits including UK wide and Scottish specific ·
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Good working knowledge of generalist advice issues including debt, financial issues affecting families.
- Relevant childcare legislation linked to associated welfare benefits
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Child development
Skills
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Written and verbal reporting skills
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Excellent communication skills
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Assessment, monitoring, review and evaluation
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Ability to work as part of a team
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Inter-agency liaison and communication
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Creativity and imagination in response to engaging with families
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Group work, family work,
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Delivering training
Other
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Commitment to Children First vision, mission and values
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Commitment to and understanding of the principles of participation
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Commitment and promotion of equal opportunities and anti-discriminatory practices at work
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Awareness of personal responsibility in relation to health and safety
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Ability to work flexible hours and remotely as required.
Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children, their families and the people that care for them by offering emotional, practical, and financial support. We give children hope and a safer, brighter future. Our core values guide how each one of us works in our individual day to day job:
- With love, we put children first.
- With purpose, we transform children’s lives together.
- With strength, we do whatever it takes to protect Scotland’s children.
These values are reflected in everything we do. If you share our vision and values and would like to join our team then we would love to hear from you.
