OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Workplace Team where you will be responsible for the effective delivery and continuous improvement of facilities services across Close Brothers Limited including ensuring the safe, efficient and compliant operation of mailrooms, mechanical and electrical services, cleaning, security and catering across the Close Brothers portfolio.
Working as part of the Workplace team our ideal team member will have previous experience in driving best practice across all facilities services, ensuring compliance with statutory requirements, internal policies and industry standards, while also supporting the delivery of cost-effective and sustainable solutions with excellent customer service skills.
RESPONSIBILITIES
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Lead and manage the overall client experience within the operational spaces, ensuring a consistently high standard of service delivery.
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Ensure third-party suppliers deliver services in line with contractual obligations, Service Level Agreements (SLAs), and Bank standards, monitoring KPI performance and applying contractual remedies or financial deductions where required.
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Set the tone within the function/business by encouraging an all-encompassing culture and role modelling the company values and expected behaviours.
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Identify, develop and deliver cost-saving initiatives and continuous improvement opportunities across hard and soft services.
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Produce and maintain accurate reporting relating to Facilities performance, budgets, Health & Safety, compliance actions and operational risks.
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Manage and monitor energy consumption and spend across assigned locations, supporting efficiency improvements and cost control.
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Ensure full compliance with all Health & Safety legislation, statutory obligations and internal policies across all managed sites.
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Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
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Substantial experience working in Facilities
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Excellent management skills with a proven track record of leading engaged teams
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Demonstrable ability to work using own initiative, judgement and discretion
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IOSH Level 2 or 3
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Managed diverse teams
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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Contract Management exposure
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Ilm3 qualifications
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-KB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities.
