Are you looking for a role where you can make a difference and deliver great services across our communities?
As a Customer Experience Representative, you’ll work as part of a team to deliver customer experience and a high level of service for all our customers.
You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email.
You’ll be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and to create a positive customer experience.
- Can you keep calm when presented with complex issues from customers, and when under pressure?
- Can you ask questions to determine the best resolution for the customer?
- Can you follow procedures that give you guidance on how to solve a customer issue?
- Can you hold a personalised, unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made?
If you answered yes to any of these questions, then don’t hesitate to apply for this exciting role today!
We have both full time and part time opportunities available. After the initial training period, hybrid working is available.
Pay: £26,627.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home
Application question(s):
- Completion of this section is required to support your application. Failure to complete this section may result in your application not being taken forward for consideration.
Please give your reasons for applying for this position and outline any relevant skills, experience and training including reference to voluntary, unpaid and leisure activities:
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
