About the Role
We are a growing Managed Service Provider (MSP) supporting businesses across London and the UK. We are looking for a motivated IT Apprentice to join our team and begin a career in IT support. This role offers hands-on experience and the opportunity to learn from experienced engineers.
Annual wage
£16,640 a year
In line with National Minimum/Apprenticeship Wage (based on age)
Training course
Information communications technician
Hours
Monday to Friday, 8:30am – 5:30pm
40 hours a week
Duration
16 Months
Key Responsibilities
- Provide first-line IT support to clients via phone, email and remote tools
- Log and manage support tickets within the helpdesk system
- Assist with troubleshooting hardware, software and networking issues
- Support Microsoft 365 environments
- Set up and configure laptops, desktops and user accounts
- Assist senior engineers with onsite and remote support
- Maintain accurate documentation
- Deliver excellent customer service
Training & Development
- Structured apprenticeship training
- On-the-job learning
- Mentoring from experienced engineers
- Opportunity to progress into full-time role
Essential qualifications
- GCSE English (Grade C (4) or above) essential
- GCSE Maths (Grade C (4) or above) essential
Skills & Attributes
Essential:
- Strong interest in IT
- Good communication skills
- Willingness to learn
- Problem-solving ability
- Basic IT knowledge
Desirable:
- Knowledge of Windows or networking
- Any IT-related studies or certifications
Your training plan
The classroom training for the Information Communications Technician comprises 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
More training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship
- You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio
What We Offer
- Hands-on experience
- Career progression
- Exposure to various technologies
- Supportive team
- Overtime opportunities
Career Progression
Progression into roles such as IT Support Technician, Helpdesk Engineer, or Network Engineer.
Pay: £16,640.00 per year
Ability to commute/relocate:
- London NW7 3TD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why have you applied for this opportunity and what interests you about undertaking an IT apprenticeship?
- What is your current knowledge of IT (including Networks and Windows) and have you studied IT in your prior education and if so what skills did you gain?
- Why do you feel that you would be the ideal candidate for this opportunity (please give some examples)?
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (preferred)
Location:
- London NW7 3TD (preferred)
Work Location: In person
