Job title: Mercedes-Benz Service / Warranty Administrator
Location: Eurocentral
Hours: Full Time
Salary: Competitive
Take the next step in your career with Ciceley Commercials Ltd and work with the world’s most recognised motor vehicle manufacturer. Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchised business as a Service / Warranty / R&M Administrator to join the service team at our Eurocentral dealership.
The main duties will include:
- Input warranty and R&M claim details from job cards
- Produce R&M and warranty invoices
- Ensure all claims are transmitted successfully to R&M and warranty providers
- Identify which parts are for return and disposal, and inform the relevant parts department of required action
- Investigate any rejected claims and resubmit where relevant
- Cost and invoice retail work
- Process Warranty/ R&M credit payments for work claimed
- Work closely within the administration team
Essential Criteria
- Previous administration experience
- Driving licence required
- Excellent attention to detail
- Ability to analyse and collate data in order to provide clear and comprehensible information
- Strong desire to deliver exceptional customer service
- Enthusiastic and dedicated approach to work
- Professional manner
- Hard working with a positive, can-do attitude
- Able to excel under pressure
- Ability to self-motivate
- Organised work ethic
- Moderate computer skills
- Numerate
Desirable Criteria
- Knowledge of Kerridge/Autoline / Keyloop system
- Previous Warranty/R&M claim experience
- Previous commercial vehicle experience
- Previous motor trade experience
About Ciceley Commercials Ltd
Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle, Dumfries and Eurocentral. We are a family run business, established 50 years ago and currently employ over 240 people.
We offer:
- 23 days holiday plus bank holiday
- Additional days holiday following 5 years’ service (max 3 days)
- Flexible hours
- Cycle to Work Scheme
- Friendly team environment
- On-going training
- Industry leading stakeholder pension scheme
- Award-winning dealership that is always looking to grow and develop its people and business
This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership. To apply for this position please email a copy of your CV and covering letter
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
