Job summary:
We are looking for a welcoming and organised individual to join our team, playing a key role in creating a positive first impression for patients and visitors, both in person and over the telephone. You will be at the heart of the practice, helping patients access the care and support they need in a professional, efficient, and compassionate manner.
In this role, you will:
- Provide a friendly and efficient reception service, ensuring all patients and visitors feel supported and valued.
- Assist patients in accessing the most appropriate services or healthcare professionals.
- Manage general enquiries, explain procedures clearly, and book new and follow-up appointments.
- Support new and temporary patients by guiding them through registration processes and practice procedures.
- Handle incoming and outgoing calls, taking accurate messages and ensuring they are passed on promptly.
- Process repeat prescription requests, ensuring they are completed within agreed timescales.
- Accurately input and maintain patient information using the clinical system.
You will also play an important role in maintaining patient records, ensuring they are well organised, accurate, and handled with care at all times.
As part of the wider team, you will help ensure the smooth day-to-day running of the practice, including opening and closing the premises when required and maintaining a safe, clean, and welcoming environment.
While the role is primarily based at The Bridge Surgery, there may occasionally be a requirement to work across other sites, offering variety and the opportunity to support the wider team.
Confidentiality
You will handle sensitive information with the utmost professionalism. Patients trust us with their personal and medical information, and maintaining confidentiality and data protection standards is essential at all times.
Health & Safety
We are committed to providing a safe environment for both patients and staff. You will contribute by following health and safety procedures, maintaining clean and hazard-free workspaces, and participating in ongoing training.
Equality, Diversity & Safeguarding
We pride ourselves on being an inclusive and respectful workplace. You will be expected to treat everyone with dignity and respect, supporting equality, diversity, and the safeguarding of children and vulnerable individuals.
Personal Development
We are committed to supporting your growth. You will have access to training opportunities and will take part in regular reviews to help you develop your skills and progress in your role.
Teamwork & Quality
You will be an integral part of a supportive team, contributing ideas, maintaining high standards, and working collaboratively to continually improve the service we provide to our patients.
Job Types: Permanent, Part-time
Part-time hours: 16 - 20 per week
Pay: From £12.71 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Redditch B97 4LA: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- GP Receptionist: 1 year (required)
- EMIS systems: 1 year (required)
Language:
Licence/Certification:
- UK Driver's License (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Redditch B97 4LA (preferred)
Work Location: In person
