Sales & Account Manager
Salary: £27,000 - £35,000 per year
Hours: Monday – Friday, 8:45 am – 4:45 pm
Location: Hoddesdon, Hertfordshire
About Us
Are you a confident communicator who enjoys building relationships and helping customers find the right solutions? LBS, one of the UK's leading B2B suppliers of watch parts to jewellers, shoe repairers and watchmakers, is looking for a Sales & Account Manager to join our friendly team based in Hoddesdon.
The Role
As a Sales & Account Manager, you'll play a key role in driving business growth by developing relationships with both new and existing customers. This is a hybrid sales role, balancing new business acquisition with account management, ensuring our customers receive outstanding service while identifying opportunities to grow revenue.
Using a combination of phone calls, email, and digital outreach, you'll proactively engage with customers, build long-term relationships, and help them get the most from our products and services. As much of our business comes from repeat customers, you'll become a trusted point of contact for your accounts while also expanding our customer base through new business development.
This is an office-based role, Monday to Friday, 8:45 am to 4:45 pm.
What you'll be doing
- Managing and developing an existing portfolio of customer accounts.
- Building strong, long-term relationships with customers through regular contact.
- Identifying opportunities to increase sales and grow account revenue.
- Prospecting and engaging new customers primarily by phone (c.50 outbound calls per day) but also email, and digital outreach.
- Delivering excellent customer service and responding promptly to customer enquiries.
- Working closely with colleagues to ensure customers receive a seamless experience.
- Achieving individual sales and business development targets.
What we're looking for
- Previous experience in sales, customer service, or account management is essential.
- A confident and professional communicator with an excellent telephone manner.
- Strong relationship-building and interpersonal skills.
- A proactive, self-motivated approach with the ability to identify sales opportunities.
- Good organisational skills and the ability to manage multiple customer relationships.
- A positive attitude and willingness to learn.
Continuous Improvement at LBS
At LBS, we believe in making small, consistent changes that add up to big results. As Operations Manager, you’ll play a key role in driving this mindset — keeping an open mind to new ways of working and helping the team work smarter every day.
What We Offer
LBS is a family business that has been established for over 30 years. We pride ourselves on providing exceptional customer service and creating long-lasting relationships with our customers. In return, we offer:
- Competitive salary
- Bonus scheme
- Monday to Friday hours - no weekend or evening work
- 28 days holiday (including bank holidays), increasing with length of service
- On-site parking
- Company pension
Culture & Perks
- Takeaway Fridays or team drinks, paid for by the business, once per month
- 1 paid volunteering day per year to support a charity of your choice
- 1 day paid leave for your birthday
- Supportive friendly working environment where your contribution is valued
- Opportunities to progress as the business expands
Development & Growth
- External visits to other businesses to learn and apply best practice
- Be part of a stable, growing family business where you can make a real impact
If you're passionate about building customer relationships, developing new business, and making a real impact within a growing family business, we'd love to hear from you. Please send us your CV and a covering note explaining what skills you have and why you would be a good fit for the role.
Job Types: Full-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Work Location: In person
