About Dementech
At Dementech, we specialise in treating neurological disorders for both adults and children. Our strong links with universities enable us to participate in cutting-edge medical and clinical trials, ensuring we remain a state-of-the-art clinic offering the latest treatments and diagnostic solutions.
We are now offering a motivated individual the opportunity to take a strategic step forward in their career and grow with a prominent, forward-thinking company.
Key Responsibilities
- Manage all filing, scanning, and documentation efficiently.
- Process patient payments accurately.
- Copy and prepare doctor reports on clinic letterhead.
- Act as a key liaison between GPs, practices, and Dementech, ensuring strong communication and collaboration.
- Identify and monitor key customers, helping to strengthen patient and GP loyalty.
- Handle patient enquiries and complaints professionally, ensuring prompt and satisfactory resolution.
- Assist colleagues with workload overflow to support smooth clinic operations.
- Research and understand the healthcare market and competition to identify emerging opportunities.
- Maintain the highest standards of confidentiality at all times.
- Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.
Working Pattern
- Willingness to work late shifts (up to 22:30 on weekdays).
- Regular Saturday work as part of a balanced workweek (not additional days).
What We’re Looking For
We need someone who is:
- A fast learner with strong adaptability in a dynamic environment.
- Highly organised, proactive, and detail-oriented.
- Comfortable working under pressure and supporting a busy team.
- Skilled at problem-solving, with the ability to propose innovative solutions.
- Professional in communication, with the ability to build strong relationships with both patients and healthcare professionals.
- Ambitious and motivated to grow with Dementech, with an interest in contributing to clinical trial work as the clinic develops.
Why Join Us?
This is an excellent opportunity to:
- Develop your skills in a fast-paced, innovative healthcare setting.
- Gain exposure to both clinical and strategic aspects of healthcare delivery.
- Work alongside leading specialists in neurology and be part of a clinic that is shaping the future of neurological care.
- Build experience in the administrative and operational side of clinical trials, a valuable step for career progression in healthcare and research.
Now the job not only looks operational/administrative but also offers a development pathway into research and trials, which will appeal to ambitious candidates.
Job Type: Full-time
Pay: From £30,000.00 per year
Ability to commute/relocate:
- London W1G: reliably commute or plan to relocate before starting work (required)
Experience:
- Secretary/Administrative work: 5 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
Work Location: In person
