Job Summary:
EVR Network Solutions Ltd. is seeking a Technical Service Specialist to support customers and internal users with day-to-day technology and network service needs. This role combines technical troubleshooting with customer support, offering the opportunity to work across a variety of service requests while building broader experience in IT and network operations.
What You'll Do:
- Respond to technical support requests and investigate reported issues
- Troubleshoot common hardware, software, connectivity, and network problems
- Guide users through practical steps to resolve technical queries
- Escalate more complex incidents to the appropriate technical teams
- Track service requests and maintain clear records of actions taken
- Assist with user access, system setup, and routine configuration requests
- Coordinate with colleagues when issues involve multiple systems or services
- Provide updates to users while requests are being investigated
- Document recurring solutions to support faster future resolution
- Contribute to service improvements based on common support trends
Requirements:
- Experience in IT support, technical services, networking, help desk, customer support, or a related area
- General understanding of computers, software, and network connectivity
- Strong troubleshooting and problem-solving skills
- Clear and professional communication
- Comfortable using ticketing systems and standard workplace technology
- Ability to organise multiple requests and priorities
- Customer-focused and collaborative approach
- Specific vendor certifications are not required
- Technical qualifications or equivalent practical experience will be considered
Why Work With Us:
- Build practical experience across technical support and network services
- Work with a variety of systems, users, and technical requests
- Strengthen troubleshooting skills through real service situations
- Gain exposure to broader IT and network operations
- Develop both technical and customer-facing capabilities
- Build experience for progression into network, systems, or IT service roles
Pay: £40,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Store discount
Work Location: In person
