Warranty and Contracts Handler
Your Next Career Opportunity Awaits!
- Location: Nottingham
- Salary: From £28,000
- Hours: Full time, Permanent, office based
Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.
Why Pick Us?
- Career Progression – Unlock new opportunities with leadership training and professional development.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
- Extra Benefits! Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge
As a customer service and invoicing clerk, your key responsibilities will include:
- Invoicing: Generate and issue invoices for vehicle repairs, parts, and service transactions, ensuring all details are accurate and comply with dealership policies.
- Carrying out regular WIP checks to ensure all completed jobs are invoiced promptly and nothing is left unbilled.
- Customer Communication: Address customer inquiries regarding invoice issues, providing clear and professional explanations.
- Collaboration: Work closely with the sales, service, and parts departments to ensure seamless invoicing processes.
- Invoice Queries: Handle and resolve internal and external queries regarding invoicing promptly and professionally, liaising with relevant departments to investigate and rectify issues.
- Warranty and Contract invoicing: Process and review warranty and contract claims. Managing warranty and contract claim rejections, ensuring timely resubmission or escalation as required.
- Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
The Day to Day:
- Monday – Friday: 09:00 – 17:15
- Office based only
What we're looking for...
- Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
- Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
- Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
- Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
- Experience in Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.
You’ll Really Hit the Ground Running if:
- Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
Who are RH Commercial Vehicles
We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Pay: £25,420.00-£45,761.49 per year
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Transport links
Application question(s):
- Do you have automotive industry experience
Experience:
- Invoicing: 3 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
