We are looking for an ambitious, driven, and reliable Team Member to join our expanding team in Liverpool.
This is an exceptional opportunity to kickstart your career in customer operations and service delivery. As a Team Member, you will gain hands-on experience across key operational areas, working closely with supportive colleagues, learning how our business runs from the ground up, and developing the communication and practical skills needed to step into future leadership roles.
Whether you are a recent school/university leaver or an ambitious individual looking to build a stable career path, you will be supported with structured training, personal mentorship, and clear milestones for rapid career advancement.
Your Responsibilities
As a Team Member, you will:
- Customer & Service Support: Welcome customers warmly, handle inquiries efficiently, and ensure exceptional service delivery at every touchpoint.
- Daily Operations Exposure: Support day-to-day team workflows, helping prepare spaces, manage floor logistics, and maintain high standards.
- Performance & Goal Tracking: Work towards individual and team performance targets while maintaining a customer-first approach.
- Systems & Record Keeping: Assist with basic administrative tasks, maintaining accurate logs and customer details using internal systems.
- Cross-Functional Support: Rotate through key team functions (e.g., Customer Engagement, Floor Support, and Inventory/Admin) to build a well-rounded understanding of the organization.
- Process Improvement: Participate in team catch-ups, proposing practical, creative solutions to improve daily workflows and customer satisfaction.
- Personal & Professional Development: Attend structured training sessions, skill-building workshops, and team coaching to prepare for future supervisory responsibilities.
We're Looking For Someone Who Is
- A Positive Communicator: Confident, friendly, and passionate about engaging with people and representing our brand.
- A Strong Team Player: Able to build rapport easily across diverse teams and support colleagues during busy peak hours.
- A Practical Problem-Solver: Adaptable, detail-oriented, and comfortable handling daily operational tasks in a fast-paced environment.
- Goal-Oriented & Dependable: Punctual, eager to learn, open to feedback, and resilient when navigating challenges.
- Organised & Attentive: Able to manage multiple tasks while maintaining high attention to detail.
- Career-Minded: Genuinely interested in building a long-term career in customer service, team leadership, or business operations.
Prior experience in retail, hospitality, customer service, sales, or team support is beneficial but not essential—we prioritize potential, drive, and a great attitude, with comprehensive training provided from day one.What You'll Receive
- Competitive Base Pay: Plus performance-based incentives and bonuses.
- Fast-Track Career Progression: Clear pathways into Senior Team Member, Supervisory, and Team Lead roles.
- 1-on-1 Mentorship: Direct access to experienced team leaders and department managers.
- Comprehensive Skills Training: Practical operational workshops and continuous on-the-job learning.
- Recognition & Reward Programmes: Frequent performance incentives, awards, and team milestones.
- Team Socials & Events: A supportive, inclusive, and highly collaborative workplace culture.
Why Join Us?
We believe great team members and leaders aren't born—they are built through hands-on experience, continuous support, and genuine opportunity. From day one in Liverpool, you will be given the tools, guidance, and platform to develop your skills and confidence. We actively recognize hard work, reward high performance, and consistently promote internally.
Apply Today
Ready to take the first step toward an exciting and rewarding career?
Apply today to join our team in Liverpool as a Team Member.
We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Hiring decisions are based solely on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
