WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.
Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager
Why This Role Matters
You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.
This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business.
What You’ll Be Doing
- Managing customer enquiries across phone, email, live chat, and social media.
- Taking ownership of issues through to resolution.
- Handling revised offer conversations with empathy and confidence.
- Retaining customers through effective objection handling.
- Explaining grading decisions clearly and fairly.
- Identifying customer journey improvements.
- Working with internal teams to resolve issues.
- Analysing customer feedback and trends.
- Maintaining high service and retention standards.
- Supporting the development of the retention function.
What You’ll Bring
- A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
- Strong verbal and written communication skills.
- Objection handling and negotiation skills.
- Ability to build trust and rapport quickly.
- Strong problem-solving and decision-making skills.
- Ability to remain calm under pressure.
- Strong organisational skills and attention to detail.
Desirable
- Experience within e-commerce, telecoms, or consumer electronics.
- Experience using CRM systems such as Salesforce.
- Knowledge of marketplace platforms such as eBay and Amazon.
- Experience driving service improvements.
What We’re Looking For in You
- Customer-focused and outcome-driven.
- Confident handling challenging conversations.
- Empathetic but commercially aware.
- Resilient and composed under pressure.
- Proactive and solutions-focused.
- Comfortable explaining technical information simply.
- Motivated by continuous improvement.
What You’ll Gain
- A direct impact on customer retention and revenue.
- Valuable negotiation and communication experience.
- Opportunities to shape customer experience processes.
- Highly transferable customer service skills.
Additional Information
- This is a full-time office-based role
- DBS check required.
We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.
WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!
**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Gym membership
Ability to commute/relocate:
- Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
