Candidate and Purpose of the Post
Are you confident, engaging and comfortable in front of a camera, with a passion for online selling?
We are looking for an enthusiastic and proactive individual to help grow our online sales. The role combines hosting live online selling events with managing donated stock across platforms such as Vinted and eBay.
You will work alongside colleagues and volunteers to maximise income from donated goods and help generate vital funds to support local cats and dogs in need.
Overall Purpose of the Post
- To prepare, set up and host engaging live online selling events.
- To confidently present and promote donated items to an online audience.
- To interact with viewers, answer questions and help create an enjoyable live selling experience.
- To prepare, research, photograph and list donated items across online selling platforms.
- To process, package and dispatch items sold through live events and other online platforms.
- To maintain accurate stock records, storage and sales systems.
- To work alongside and support volunteers involved in online sales activity.
- To help identify new opportunities to grow online sales and maximise income from donated goods.
- To represent RSPCA Sheffield professionally and positively across all online sales activity.
About the RSPCA Sheffield
The RSPCA Sheffield is a large, self-funding, animal rescue charity, which is affiliated with national RSPCA. Our mission is to ensure animals have a good life by caring for those in need, by advocating on behalf of the animals and by inspiring everyone to treat them with compassion and respect.
The RSPCA Sheffield Rescue Centre is a driving force for animal welfare. We set the standards for compassionate high-quality provisions of impactful animal welfare and people services, delivered through innovation and strong partnership and collaboration. We are a small team, who work hard, providing for the animals in our care, support for the public, stakeholders and our donators for our city-based charity shops and online sales.
We are currently in the process of an ambitious plan to continue our legacy and drive toward the future of the RSPCA Sheffield Branch. This includes expanding our staff team to drive the growth, impact and reach of the charity. All our staff and volunteers work as one, through varying roles and responsibilities. The charity operates 7 days a week, 24 hours a day, including evenings and bank holidays, in line with business needs.
Role responsibilities
Main responsibilities
Live Selling
- Plan, prepare and set up live online selling events using platforms such as Whatnot, eBay Live and other relevant platforms.
- Host live selling events, confidently presenting and promoting donated items to an online audience.
- Engage with viewers during live events, answering questions and creating a positive, welcoming and enjoyable experience.
- Research and prepare items in advance to ensure accurate information can be provided during live sales.
- Organise stock and the selling area to ensure live events run smoothly and professionally.
- Process sales following live events, ensuring items are correctly identified, packaged and dispatched.
- Help develop a regular programme of live selling events and identify opportunities to increase audiences, repeat customers and income.
- Review live selling activity and contribute ideas to improve future events and sales performance.
Online Sales Operations
- Support the day-to-day running of online sales activity across platforms such as Vinted and eBay.
- Prepare donated items for sale, including sorting, researching, photographing and measuring items.
- Create accurate, engaging and professional online listings.
- Monitor listings and respond to customer enquiries.
- Process sales, package items and arrange dispatch.
- Regularly review listed stock and support decisions on pricing, reductions, relisting or moving items to alternative sales channels.
- Help identify opportunities to improve online sales performance and maximise income from donated goods.
Volunteer Support and Engagement
- Work alongside volunteers involved in online and live selling activity.
- Provide day-to-day guidance and support to volunteers.
- Help volunteers develop the skills and confidence required to carry out their roles effectively.
- Ensure volunteers have the information, stock and resources required for their activities.
- Promote a positive, welcoming and inclusive volunteer environment.
- Support the recruitment, induction and development of volunteers as required.
Stock Management and Systems
- Maintain accurate stock records and storage systems for online and live selling stock.
- Ensure items are correctly labelled, stored and tracked throughout the sales process.
- Maintain clear systems for stock awaiting listing, listed stock, live selling stock and sold items.
- Record sales activity and stock movements accurately.
- Assist with reporting on sales performance, stock levels and live selling activity.
- Follow agreed online sales procedures and contribute to the development of new systems as the operation grows.
Health and Safety
- Follow organisational health and safety procedures at all times.
- Maintain safe and organised online sales, storage and live selling areas.
- Identify and report hazards or concerns promptly.
- Participate in relevant training and contribute to maintaining a safe working environment.
General Duties
- Maintain a flexible and proactive approach to daily tasks and centre priorities.
- Work effectively as part of the wider team to support the smooth running of the centre.
- Demonstrate a positive attitude and take pride in the working environment.
- Represent RSPCA Sheffield professionally when hosting live selling events and communicating with customers.
- Attend training sessions and team meetings as required.
- Keep up to date with relevant online selling platforms, trends and opportunities.
- Undertake any other duties reasonably requested by management which are commensurate with the role.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
