Do you enjoy talking to people? Are you a great listener? And would you enjoy turning real customer experiences into reviews that thousands of people can read?
We're growing fast. Following recent investment and an exciting new phase of expansion, we're looking for a friendly, confident and naturally curious person to join our team in our new offices in Holmes Chapel, Cheshire.
We help car dealerships build trust and reputation by collecting genuine, verified feedback from their customers.
Our job is simple: we give customers a voice.
The Role
Your role will be to speak to customers who have recently bought a car and find out how their experience was.
You'll have friendly, natural conversations with customers about their journey — what went well, what they loved about the dealership and, sometimes, what could have been better.
With the customer's permission, you'll then use that conversation to write a short, genuine review which is published on our public review platform for other customers to read.
It's not a sales role.
You're not trying to sell the customer anything. You're there to listen.
Some conversations will be quick and straightforward. Others might be more detailed, particularly when a customer has had an experience that hasn't gone as expected.
You'll need to be comfortable talking to different people, asking the right questions, listening carefully and capturing what they've told you accurately and fairly.
What You'll Be Doing
- Calling customers who have recently purchased a vehicle
- Having friendly and engaging conversations about their experience
- Asking questions and listening carefully to the answers
- Understanding what went well and what could have been better
- Capturing accurate and meaningful customer feedback
- Writing short, genuine reviews based on the customer's conversation
- Obtaining the customer's permission before publishing their review
- Publishing reviews on our platform
- Celebrating dealerships that deliver great customer experiences
- Identifying feedback where something hasn't gone right
- Passing relevant feedback back to the dealership so they have the opportunity to understand and address issues
- Communicating with customers by telephone, SMS and email
- Keeping customer information and records accurate and up to date
- Working as part of a close-knit team to deliver a great customer experience
Who Are We Looking For?
You don't need to have worked in the automotive industry before.
We're much more interested in your personality, communication skills and attitude.
You might be perfect for this role if you:
- Genuinely enjoy talking to people
- Are a good listener
- Are naturally curious and enjoy finding out what people think
- Can make people feel comfortable on the telephone
- Have a friendly and confident telephone manner
- Have good written English
- Can turn a conversation into clear, interesting written content
- Have good attention to detail
- Are comfortable speaking to people you've never spoken to before
- Can deal professionally and calmly with difficult or disappointing feedback
- Are organised and able to manage your own workload
- Take pride in the quality of your work
- Enjoy working as part of a small, energetic team
Why This Role Is Different
Every day you'll hear a different story.
You'll speak to someone who has just bought their dream car and can't stop talking about how fantastic the dealership was.
You'll speak to someone who has had an average experience.
And occasionally, you'll speak to someone who has had a problem that needs to be heard.
Your job is to listen to all of them.
You'll help great dealerships get the recognition they deserve, while giving customers a genuine platform to share their experiences.
And the reviews you write aren't just sitting in an internal system — they're published publicly and help other people make decisions when buying a car.
What We Offer
- £25,000 basic salary + uncapped performance bonus
- 37.5 hours per week, Monday to Friday
- Standard working pattern:
- 3 days per week 9:00am–5:30pm
- 1 day per week 10:00am–6:30pm
- 1 day per week 10:30am–7:00pm
- 28 days holiday including bank holidays
- An additional day off for your birthday
- Fun, energetic office environment in our new Holmes Chapel offices
- Free parking
- Just a 5-minute walk from Holmes Chapel train station
- Full training provided
- Genuine career progression opportunities as the business grows
About Us
We're an ambitious, growing business with a simple goal — to make the car-buying experience more transparent and trusted.
We believe genuine customer feedback is incredibly valuable.
Our platform helps consumers understand what it's really like to buy from a dealership, while giving great dealerships the opportunity to showcase the experiences they're creating for their customers.
We're building something exciting, and we're looking for people who want to grow with us.
Ready to Join Us?
If you love talking to people, enjoy listening to their experiences and think you'd be good at turning a conversation into a great piece of writing, we'd love to hear from you.
You don't need to be a car expert.
You don't need years of experience.
You just need to be someone who enjoys people, conversation and doing a great job.
Work Location: In person — Holmes Chapel, Cheshire
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
