The Company
The Installation Assurance Authority have operated for over 30 years. As a Group of companies we employ over 80 full time staff and have supported installers and homeowners since 1995. We provide a quality assurance framework giving homeowners and stakeholders the confidence that domestic retrofit work is carried out to the highest standards.
“Right First Time” is fundamental to everything we do and our company values are:
- Integrity - We will apply our principles consistently to everything we do. Principles based upon quality, honesty and impartiality
- Quality - We will exemplify our Right First Time ethos and encourage our members to do the same.
- People first - We will recognise that our people are our greatest resource and invest in both their development and mental/health and wellbeing
- Innovation - We will actively encourage innovation at all levels and be receptive to new ideas
The Role
To administer and support the effective delivery of The IAA Installer Registration Card Scheme, ensuring registered individuals receive a verified digital record of their identity, qualifications and competence.
Be the first point of contact for Customers wanting to learn more about the benefits of joining the Installer Registration Scheme.
Support Homeowners with their queries regarding the scheme and registered individuals.
Provide Executive Assistant support to the Corporate Services Manager as required as part of a growing team.
Knowledge, Skills & Experience
- Experience in an administrative or business support role
- Strong organisational skills with the ability to manage multiple tasks and deadlines
- Excellent written and verbal communication skills
- Good attention to detail and accuracy in record-keeping
- Proficiency with Microsoft Office and general digital tools
- Ability to handle confidential information with discretion.
Personal attributes:
- Professional, reliable and proactive
- Strong customer service mindset and willingness to support colleagues
- Positive attitude and adaptable approach to changing priorities
- Team-oriented with a collaborative working style
Other Requirements
- To undergo training and development in line with the needs of the business.
- To assist with other duties within the scope and nature of the position.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
