NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.
Overview of the role
We are seeking a motivated and professional Customer Services Administrator to join our AO Customer Services team.
Reporting to the Customer Services Team Leader, you will play a key role in delivering high-quality services aligned with NOCN's strategic objectives.
Key Responsibilities
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Provide excellent customer service by phone and email.
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Respond to queries from learners, centres and employers.
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Provide accurate advice and guidance on qualifications, courses, policies and procedures.
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Process customer information, workflows and payments accurately and within agreed SLAs.
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Maintain accurate customer records and update CRM systems.
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Take ownership of enquiries and resolve queries wherever possible.
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Handle complaints and escalate issues when required.
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Work collaboratively with internal teams to support customers and improve service delivery.
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Contribute to team meetings and continuous improvement.
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Ensure all work meets required quality and service standards.
About You
We're looking for a friendly, organised and customer-focused individual with excellent communication and administration skills. You'll have strong attention to detail, a proactive approach and the ability to manage a varied workload while maintaining high standards of service.
You'll enjoy working as part of a team, be confident using Microsoft Office and have experience working with customers and stakeholders. Experience within an awarding organisation or education/construction sector would be desirable.
For the full job description, click here
Why Join NOCN Group?
Company values
Responsive
Supportive
Honest
Ethical
Sustainable
Respectful
Innovative
What we can offer you
We offer 38 days of annual leave this includes 8 bank holidays and 3 closure days between Christmas and New Year
We can offer hybrid working
35-hour working week
We can offer flexible working for a better work-life balance
Buy/Sell Annual leave
Flexible bank holidays for religious holidays
Pension scheme
Wellbeing support
Training and development opportunities
Free parking at both offices
Life assurance
Modern office spaces
Enhanced family leave
Optional tax-free childcare schemes
Dress down Fridays
Please note: Due to the high volume of applications, we can only provide feedback at the interview stage.
As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
