Role Overview
Quickly Global provides technology-enabled business services to organizations operating across multiple markets. The Global Service Delivery Analyst will monitor service performance, analyze operational data, and coordinate improvements across international workflows.
Key Responsibilities
- Monitor service-level performance and operational KPIs.
- Prepare recurring performance reports and dashboards.
- Analyze service trends and identify operational issues.
- Coordinate issue resolution across internal teams.
- Maintain service documentation and process records.
- Support implementation of service-improvement initiatives.
- Assist with client reporting and operational reviews.
- Identify opportunities to streamline recurring workflows.
Qualifications
- 3–5 years of experience in service delivery, business operations, or analytical support.
- Strong Excel and data-analysis capabilities.
- Experience with CRM, ticketing, or business-management systems.
- Strong problem-solving and organizational skills.
- Excellent written and verbal communication.
- Comfortable working with international stakeholders and distributed teams.
Why Join
- International business environment.
- Strong exposure to service operations and business analytics.
- Opportunity to work across multiple markets and functions.
- Structured environment with measurable performance objectives.
Pay: £57,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexitime
- Free parking
Work Location: In person
