About the Role: Liverpool is a city built on strong relationships, commercial growth, and reliable service delivery, and at Brique Web Business Solutions Ltd, we bring that same standard to every client partnership we manage. We support businesses with practical digital services, operational coordination, and customer focused solutions that help teams work more efficiently. We are looking for a Client Services Manager who can take ownership of client relationships, service quality, and day to day account performance. You are not just answering client requests; you are building trust, improving processes, and making sure clients receive consistent, professional support from the first conversation through long term delivery.
Why Work With Us? The Environment: Our Liverpool office is based near the commercial district, giving you access to a professional, well connected working environment. We value clear communication, organised systems, and a team culture where people are supported to do their best work. Client Focus: We believe good service is one of the strongest ways to grow a business. You will play a key role in shaping how clients experience our company. Ownership: You will have the opportunity to manage important accounts, improve service standards, and work closely with senior leadership. Growth: As the business expands, you will have room to develop your leadership, commercial, and operational management skills.
Key Responsibilities: Client Relationship Management: Act as the main point of contact for assigned clients, ensuring their needs are understood, prioritised, and addressed professionally. Service Delivery: Coordinate with internal teams to make sure projects, requests, and service commitments are delivered on time and to a high standard. Account Performance: Monitor client satisfaction, service quality, and account activity, identifying opportunities to improve retention and long term value. Issue Resolution: Handle escalations with a calm, solutions focused approach, ensuring concerns are resolved quickly and professionally. Reporting and Communication: Prepare regular client updates, service reports, and internal performance summaries for management review. Process Improvement: Identify gaps in current workflows and recommend practical improvements that make service delivery more efficient and consistent. Team Coordination: Support and guide junior team members where needed, helping maintain strong standards across client communication and support.
What We Are Looking For: Experience: Previous experience in client services, account management, business support, service delivery, or a similar customer focused management role. Communication Skills: You can speak clearly with clients, explain updates professionally, and manage expectations with confidence. Organisation: You are comfortable handling multiple accounts, deadlines, and priorities without losing attention to detail. Problem Solving: You can identify issues early, suggest practical solutions, and follow through until the matter is resolved. Commercial Awareness: You understand the importance of client retention, service quality, and long term business relationships. Leadership Mindset: You are able to guide others, support team performance, and take ownership of outcomes. Professional Approach: You are dependable, proactive, and comfortable working with both internal teams and external clients.
Pay: £39,233.00-£56,600.00 per year
Work Location: In person
