At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.
From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.
As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.
The Opportunity
We're looking for a Frozen Logistics Coordinator to join our Bedworth Transport team on a full time, permanent day shift.
As a Frozen Logistics Coordinator you will take ownership of supplier relationships, support the smooth running of the onsite warehouse and transport operation and execute our export operations legally and efficiently, delivering a first class service across the supply chain. The role involves a combination of administrative, operational and customer service focused tasks. You will be a highly organised, service focused individual who enjoys building strong working relationships and solving problems for customers. The role will also support the wider operation through collaborative working across the team where required.
Role Details
Salary: Up to £33,000 per annum
Hours: 37.5 hours per week
Working Pattern: Days - Any 5 from 7 (Primarily Monday to Friday)
Working Hours: 09:00 AM to 17:00 PM
Location: Gist Ltd, St Davids Way, Bermuda Park, Nuneaton, CV10 7SE
What you'll be doing
Your key accountabilities will include:
- Take ownership of supplier relationships and work collaboratively with the M&S Supply Chain teams to ensure maximum availability of products for the stores
- Ensure export processes are executed accurately and are always fully compliant with legal regulations. You will be responsible for keeping up to date with changes in legislation as the UK government evolves its trade relationships with the EU and the rest of the world following Brexit
- Provide the highest level of customer service, problem solving and/or escalation of live issues
- Ensuring suppliers have a positive experience by resolving complaints, addressing issues, and ensuring that our service level is kept to a high standard
- Work collaboratively with our third-party warehouse provider to identify, address and improve any inbound inaccuracies, providing feedback to suppliers as and where required
- Support with covering duties of peer groups during periods of holiday & absence: Frozen Coordinators, Transport Coordinators
- Provide peer to peer training and ensure that employees understand company procedures and customer service expectations
- Handle day-to-day administrative tasks such as filing reports, tracking performance metrics and processing export & supplier related paperwork
- Build strong working relationships internally and externally
- Any other duties advised by your manager.
- Conduct yourselves in a way that is aligned to the Gist vision and values
What we're looking for
Your skills and experience will include:
- Proven experience in a Logistics Coordinator, Transport Coordinator, Supply Chain Coordinator, or similar operational role
- Experience managing and coordinating export activities, with knowledge of export documentation and compliance requirements
- Excellent customer service and stakeholder management skills, with the ability to resolve issues quickly and professionally
- Experience working within a retail, FMCG, food, frozen, or temperature-controlled logistics environment
- Knowledge of Brexit-related export processes and customs requirements
- Experience working with third-party logistics (3PL) providers and external suppliers.
- Familiarity with warehouse management systems (WMS), transport management systems (TMS), or ERP systems
Why Gist?
When you join Gist, you're joining a business that plays a critical role within the M&S Group.
You'll have the opportunity to influence meaningful change, work alongside experienced leaders and contribute to one of the UK's leading food supply chains.
Our culture is built around our values of being Progressive, Accountable, Collaborative and Ethical, creating an environment where people are trusted, supported and encouraged to grow.
Whether you're leading a transport operation, developing people or driving operational excellence, your work will make a real difference.
Our commitment to inclusion
At Gist, we believe our differences make us stronger.
We're committed to building an inclusive workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives.
If you require any reasonable adjustments at any stage of our recruitment process, please let us know. We'll work with you to ensure you have the support you need.
Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.
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