Are you organised, reliable, and passionate about supporting a team that makes a genuine difference? We are looking for a flexible Administrative Assistant (Band 2) to join our busy department.
In this varied role, you will be the welcoming face and helpful voice of our service. Working alongside a supportive team, you’ll interact directly with patients, carers, visitors, and internal colleagues. Whether you are managing front-desk reception, entering data, or helping keep our daily operations running smoothly, your work will directly support high-quality care delivery.
If you bring a warm, professional manner and great attention to detail, we would love to welcome you to our team.
Front-Line Contact & Patient Support
Provide a warm, professional welcome to patients, carers, and visitors—both at reception and over the phone/switchboard for scheduled and unscheduled visits.
Respond to internal and external queries from staff, patients, and other departments, signposting people to the appropriate individual or service.
Initiate routine communications with service users (e.g., appointment reminders or updates) via phone and electronic communication systems in line with Trust policies.
Assist in collating patient and service user feedback to help us continuously evaluate and improve our services.
Administrative & Secretarial Support
Support one or more teams by carrying out volume typing, primarily working from digital dictation.
Input key data into systems promptly and accurately to maintain up-to-date records.
Assist with essential routine tasks including copying, filing, and managing general paperwork.
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.
Finance & Operational Admin
Monitor team stock levels, place supply orders, and process, check, and code incoming invoices.
Organize and prioritize your daily workload independently to adapt to shifting team priorities.
Please refer to the attached job description for the full details on the responsibilities and person specification
