About Us
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
This is where you come in.
As a Siteworks Team Leader, you’ll lead, motivate, and coach the Siteworks team to drive strong operational performance and successful outcomes across all verticals of water, waste, and connectivity. You’ll play a key role in ensuring work is delivered safely, efficiently, and to a high standard, while supporting the team to meet operational targets and provide a great experience for customers and stakeholders.
Working closely with internal teams and external partners, you’ll help maintain strong relationships, resolve issues proactively, and identify opportunities to improve processes, performance, and service delivery. Your leadership will help ensure the Siteworks function continues to operate effectively while adapting to the evolving needs of the business.
What You’ll Do
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Deliver new hire training,maintainongoing development plans, and support continuous upskilling within the team.
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Use performance data tomonitoractivity,identifyimprovement areas, andmaintainconsistently high-quality standards.
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Act as the escalation point for complex queries and complaints, ensuring workloads are balanced and best practices are followed.
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Partner with the Siteworks Manager on 1:1s, engagement activities, reporting, andidentifyingopportunities for improvement.
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Stay up to date with business developments, communicate changes to the team, and support management in driving positive change and operational efficiencies.You’llbe busy, challenged, and trusted to make a real difference.
What We’re Looking For
We’re less about ticking boxes and more about finding the right person. You’ll probably:
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A positive, collaborative leader who can work independently and thrive in a fast-paced environment.
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Strong customer focus with excellent written and verbal communication skills.
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Skilled at prioritising workloads, managing multiple demands, and performing well under pressure.
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Analytical and detail oriented, with the ability toidentifyissues and drive process improvements.
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Experienced in handling customer queries and supporting team members through change.
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Proficient in MS Office, particularly Excel, with strong organisational and time management skills.
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Adaptable, flexible, and able to respond effectively to evolving business needs.
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UK Multi-Utility Industry knowledge (desirable).
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
