Job Summary
A unique and exciting opportunity to join us, as an Administrator, to learn all aspects of administration within an NHS GP surgery, whether having experience in this field already or with an enthusiasm to learn and develop.
Being coached and mentored by experienced in-house trainers , guiding and giving an overall experience of administration and the important part it plays in supporting our clinical team, operational services and ultimately patient care.
Using our electronic clinical system, SystmOne, and triage system Klinik, you will develop skills within patient communications, booking appointments, processing prescription requests and document workflow and interact with patients over our cloud based telephony system Babblevoice.
- Main duties of the job
- Using a state-of-the-art cloud-based telephone system to answer calls from patients whom wish to make appointments, helping with their questions, listening and being empathetic when they need help the most.
- Taking prescription requests from patients via email, online services, and paper requests,
- Taking requests over the telephone from our most vulnerable of patients.
- Using custom made templates to input data and send letters to patients
- Referring patients for hospital appointments
- Answering and processing enquiries emails in a timely and efficient manner using good English
- Communicating with all staff, clinical and non-clinical
- Processing Klinik triage forms using our portal.
- Processing reports which are chargeable
Pay: £12.71 per hour
Benefits:
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Admin or NHS experience essential
Work Location: In person
