We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo ❤️
Remote in the UK | £31,100 - £39,250 + Incentive Awards tied to your performance (+ £2,500 Multilingual Premium) + Benefits
Start Date - 28th September 2026
Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from fraud.
We're looking for individuals who are passionate about preventing fraud and protecting our customers to join our team.
You'll play a key role by…
- Gathering evidence from flagged transaction data and from customers' claim submissions and probing further where needed
- Using Monzo's values to investigate the nature of suspicious transactions with empathy and attention to detail.
- Use of Monzo's values to reassure and support customers through the process of identifying active fraud.
- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
- Providing advice and support to victims of fraud on how they can protect themselves in the future.
- Communication to and from other banks about potential fraudsters in ours/their customer base
- Communication to and from CIFAS about potential fraudsters in Monzo's customer base
- Communication with law enforcement about crime we discover as part of our investigations
- Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
We'd love to hear from you if…
- You have strong English written and verbal communication skills.
- You are Fluent in Spanish both written and verbal communication skills
- You are a strong team player and able to work effectively as part of a technical team.
- You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
- You can provide actionable specific feedback to a wide range of audiences and levels.
- You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
- You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.
The working hours to be covered by the team will be 8am - 6pm and this will be based on 8.5 hours per day, working 1 in 4 weekends. (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand.
What's in it for you
£31,100 - £39,250 (+ £2,500 Multilingual Premium)
We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.
This role is remote based in the UK.
£1,000 learning budget each year to use on books, training courses and conferences.
➕ Plus lots more! Read our full list of benefits.
Ready to join the Monzo adventure?
Apply now and help us make money work for everyone in the EU!
The application journey has 3 key steps
- Recruiter call – A 30-minute video call to assess skills fit
- Hiring Manager interview – A 60-minute video call focusing on values and technical questions.
- Written & Verbal Spanish Language Assessment
Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
- We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
