Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably.
We are hiring for a Manrose Customer Service and Technical Advisor to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader.
This is a permanent role working Monday to Thursday 8.30am – 5.30pm, and Friday 8.30am – 4.30pm (39.5 hours)
Job Profile:
In your role as a Manrose Customer Service & Technical Advisor, you will be the first point of contact for our customers and external sales teams, predominantly supporting them with new or existing orders (ducting, fans etc.).
The ideal candidate enjoys daily customer interaction by phone and email, has a willingness to learn new skills and has a passion for all things customer service.
We use Epicor (ERP) to process these orders (data entry) and access our product and catalogue information. Training will be provided as well an industry accreditation by the Electrical Distributors Association (EDA).
Previous call centre or office based customer service experience would be preferred, and the understanding or willingness to learn detailed technical information about our products.
As a Customer Service & Technical Support Advisor, you responsibilities will include:
- To provide support to our wide customer base by means of telephone and email.
- To enter customer orders accurately and gain full working knowledge of our Epicor BMS system.
- Be the conduit between our external sales team and their regional customers to provide first class sales and service support.
- Have a desire and willingness to learn basic technical knowledge about our products, enabling you to handle customer enquiries.
- Willing to engage in modular training courses to further develop your skillset and added value to the team.
- To maintain close working relationship with Team Leader to ensure business KPIs are being met.
- Have the ability to multitask and understand the needs of the team and sales goals.
- Attend weekly team meetings to continually build team morale.
- To be passionate about customer service and technical sales support.
Key knowledge, skills, and experience required:
- Previous experience within a Customer Service/ call handler role would be beneficial.
- Ability to learn and understand technical product information.
- Take pride in your communication style; written and verbal
- Willingness and ability to learn
- Self-driven and motivated to meet daily KPIs (50 calls/ 30 email enquiries per day)
- Proficient using IT software; MS Office; Excel, Word, internal software systems
- Proactive attitude, and solution orientated
- Enjoy working with other teams and departments as needed
- Technical / engineering degree would be desirable, but not essential.
What we can offer you:
- Salary negotiable based on experience, training provided
- Annual leave – 25 days plus bank holidays
- Pension - auto-enrolment after 3 months of service
- Health Assured - Employee Assistant Programme
- Employee Referral Scheme - receive up to £500
- Quarterly Volution Values Award - £100 if nominated
- Ongoing training & development
You can learn more about us here; https://www.manrose.co.uk/
Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc.
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- On-site parking
- Referral programme
Application question(s):
- Notice period
- Salary Requirements
Work Location: In person
