Do you have a passion for working with people and the ability to empathise with others?
People experiencing homelessness have some of the poorest health outcomes in society. They often develop advanced illness at a much younger age than the general population and face significant barriers to accessing health and social care. Too many people die without their palliative care needs being recognised or addressed.
We are looking for a compassionate, skilled and motivated individual to join our team as a Complex Needs Worker, supporting people experiencing homelessness who have palliative and end-of-life care needs.
In this role you will:
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Work with clients with palliative care need in partnership with the lead worker, listening to clients’ values and choices, supporting clients to access palliative care and advocating for their choices to be honoured.
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Offer advice and support, both emotional and practical, to staff working with clients with complex and palliative care needs, helping to create a supportive and trauma-informed environment.
- Identify, develop and maintain external relationships with statutory and non-statutory service providers to increase accessibility to support for clients with palliative care needs.
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Together with the Palliative Care Manager and Complex Needs Team, develop and deliver training sessions to St Mungo’s staff in palliative care and homelessness and other health-related matters.
About you
The successful candidate will be:
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Experienced in supporting people with complex needs, ideally within homelessness, palliative care, mental health, substance use or another related field.
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Compassionate, resilient and able to navigate complex situations with professionalism and empathy.
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An excellent communicator with strong relationship-building and multidisciplinary working skills.
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Flexible, able to work well on your own, know when to seek support and be willing to travel to a range of different services.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 13th August 2026
Interview and assessments on: 25th August 2026
This role is eligible for visa sponsorship. Applicants must have right to work in the UK for the duration of employment.
Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
