We are currently seeking a proactive and highly organised Helpdesk / Office Administrator to join our team based in Team Valley. This is a vital role where you will support the day-to-day operations of the Helpdesk team and contribute to the smooth running of the wider business.
Key Responsibilities:
- Customer Follow-ups: Conduct quality control calls to customers after every service visit to ensure satisfaction.
- Complaints & Compliments Management: Handle all customer feedback from start to resolution—organising return visits as needed and ensuring timely follow-up and quality control.
- Operative Coordination: Communicate daily with field operatives to support ongoing works and scheduling.
- Scheduling: Book in work within agreed timescales, meeting client requirements.
- Client Portal management: Maintain and update electronic client portals with accurate and timely information.
- Client Communication: Respond to emails and queries promptly, maintaining a professional and helpful approach.
- Quotations & Site Visits: Handle requests for quotations via phone and email, and coordinate site visits with prospective clients.
- Inbox & Call Management: Assist in managing incoming calls and emails to ensure all customer enquiries are addressed efficiently.
- Documentation & Systems: Manage internal systems to ensure all necessary documentation is completed and shared with clients accurately.
- Compliance: Ensure all tasks align with UK Commercial Group procedures and reflect our company values.
- Team Engagement: Participate in weekly and monthly team meetings, contributing to ongoing improvements and communication.
- General Support: Undertake any other administrative tasks as reasonably required.
What We’re Looking For:
- Strong communication and organisational skills
- Experience in a customer service or office-based admin role
- Ability to multitask and manage competing priorities
- Comfortable using internal systems and Microsoft Office
- A team player with a positive, solutions-focused attitude
- 37.25 Hours per week
Why Join Us?
At UK Commercial Group, we pride ourselves on delivering exceptional service and fostering a supportive team culture. You'll be working in a fast-paced environment where your contributions will have a real impact on the customer experience and operational success.
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
- Company pension
- Private medical insurance
Application question(s):
- 2 years + Admin Experience
Work Location: In person
