Job Summary
We are seeking a dedicated and personable Customer Advisor to join our team on a full-time basis. The ideal candidate will possess excellent communication skills, a strong organisational ability, and a passion for delivering outstanding customer service. This role offers an exciting opportunity to develop your career within a dynamic retail environment, providing support and guidance to customers while contributing to the overall success of our organisation.
Duties
- Greet customers warmly and provide professional assistance throughout their shopping experience
- Offer product information, advice, and recommendations to meet customer needs
- Conduct merchandising activities to ensure attractive and well-stocked displays
- Upsell products and services to maximise sales opportunities while maintaining customer satisfaction
- Handle customer enquiries via phone, or in person with courtesy and professionalism
- Process transactions accurately using point-of-sale systems and manage cash or card payments
- Maintain organised records of sales and customer interactions
- Assist in stock management, including inventory checks and replenishment of shelves
- Support the team with general administrative tasks as required, ensuring smooth store operations
Qualifications
- Fluency in English
- Strong communication skills with the ability to engage effectively with diverse customers
- Organisational skills with the ability to manage multiple tasks efficiently
- Basic maths skills for handling transactions and stock counts
- Excellent time management skills to prioritise duties effectively during busy periods
- Knowledge of merchandising principles to enhance product presentation
- Experience in upselling techniques to maximise sales potential is preferred but not essential
- Ability to work well within a team environment and adapt to changing priorities
This position offers an engaging work environment where your interpersonal skills can flourish. We value organised, proactive individuals committed to delivering exceptional customer service.
Pay: £10.85-£12.75 per hour
Benefits:
Work Location: In person
