About the Role:
At NCT Evo Business Solutions Ltd, we help organisations improve the way they manage clients, operations, and service delivery. Our work is built around strong relationships, reliable processes, and practical business support that helps clients move forward with confidence.
We are looking for a Director of Client Services who can lead our client service function, strengthen long-term partnerships, and make sure every client receives a professional, responsive, and high-quality experience. This role is ideal for someone who understands both people and process. You will guide teams, improve service standards, and act as a senior point of contact for key clients.
Why Work With Us?
The Environment: Our Leeds office provides a professional and collaborative setting where communication, accountability, and teamwork are valued.
Leadership Role: You will have the opportunity to shape how client services are delivered across the business and influence service quality from the top.
Career Growth: This is a senior position with room to contribute to business strategy, operational planning, and client relationship development.
Client Focus: We work with clients who value clear communication, dependable service, and practical business solutions.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with key clients, ensuring their needs are understood and service expectations are consistently met.
Service Delivery Leadership: Oversee the client services team and ensure projects, requests, and ongoing support are delivered efficiently and professionally.
Team Management: Lead, mentor, and support managers and team members within the client services department. Set clear expectations and encourage high performance.
Process Improvement: Review current service procedures and identify ways to improve efficiency, client satisfaction, and internal communication.
Stakeholder Communication: Work closely with senior management, operations, finance, and commercial teams to align client service activity with wider business goals.
Performance Monitoring: Track service performance, client feedback, and team output. Use data and feedback to improve service quality.
Issue Resolution: Act as an escalation point for complex client concerns and ensure issues are handled with professionalism and care.
What We Are Looking For:
Experience: Previous experience in client services, business services, account management, operations, or a similar leadership role.
Leadership Skills: Confident in managing teams, setting direction, and supporting staff development.
Client Focus: Strong understanding of how to build trust, manage expectations, and maintain long-term client relationships.
Communication: Excellent written and verbal communication skills, with the ability to speak professionally with clients, staff, and senior stakeholders.
Problem Solving: Able to handle challenges calmly, make practical decisions, and find solutions that support both the client and the business.
Organisation: Strong planning and prioritisation skills, with the ability to manage multiple client needs and internal responsibilities.
Mindset: Professional, reliable, and commercially aware. You understand the importance of delivering strong service while supporting business growth.
Pay: £4,737.00-£6,300.00 per month
Benefits:
- Life insurance
- On-site parking
Work Location: In person
