ROLE: Helpdesk Administrator
HOURS: 40 hours per week
LOCATION: North Yorkshire
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Helpdesk Administrator to support the effective delivery of facilities management services through the timely processing, scheduling and administration of planned and reactive maintenance activities.
- Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
- Ensure all reported jobs are processed in a timely manner.
- Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
- Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders and goods received notes.
- Flexible individual able to work in a fast-paced environment.
- IT skills, including Microsoft Excel, Word and Outlook, with some experience in updating systems.
- Administrative experience is essential.
- Opportunity to work within a supportive team environment.
- Develop experience within Facilities Management operations.
- Be part of a company committed to creating better places and thriving communities.
