Visitor Experience Assistant (Catering)
The Museums, Art Gallery and Heritage Service sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.
We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.
Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.
The Role
As Visitor Experience Assistant (Catering), you will support the catering and hospitality offer across our venues, helping visitors, customers, volunteers and colleagues enjoy a positive experience in our cafés and hospitality spaces.
You will provide customer service, prepare and serve food and drinks, use tills, take payments, support stock control, reduce waste, keep café and kitchen areas clean and well presented, follow food hygiene and health and safety requirements, and assist with hospitality, venue hire and wider front of house activity when required.
We are looking for someone friendly, reliable and practical, with strong customer care skills and an interest in café or hospitality operations. You will need to communicate clearly, work well in a team, follow procedures carefully and help maintain welcoming, inclusive and high-quality catering spaces.
We have 3 posts available each averaging 15.5hrs across a 2 week rota.
Working pattern hours are;
Post 1
Week 1 Monday-Wednesday & Saturday 11:30-15:30 and Sunday 1200-15:00.
Week 2 Monday-Wednesday 11:30-15:30.
Post 2
Week 1 Thursday-Friday 10:30-15:30 & Saturday-Sunday 10:30-16:00.
Week 2 Thursday-Friday 10:30-15:30.
Post 3
Week 1 Monday-Tuesday 10:30-15:30.
Week 2 Monday-Tuesday 10:30-15:30 & Saturday-Sunday 10:30-16:00.
If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.
Interview date will be on 10th September.
What we can offer you:
Salary: The salary band for this role is £26,402 - £28,207 per annum (pro rata). The starting salary is £26,402 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Contact details for informal discussion:
For further information and details regarding the role, please contact the Museums Duty Manager at [email protected]
Recruitment contact details:
Email: [email protected]
Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
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