Title: ASB Case Worker
Contract Type: 1 Permanent & 1 Fixed Term
Salary: £37579 - £41541 per annum
Grade: 8
Reporting Office: Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Working Pattern: Monday to Friday 9-5 With some flexibility
Closing Date: Thursday 20th August
Interview Dates are yet to be confirmed but will be held face to face in our Trafford office.
Please click here.docx for the role profile.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.
Join our Housing Specialism’s Team at L&Q:
Would you like to join our Housing Specialism’s Team as a ASB Case Worker and deliver an excellent service for residents? We are currently recruiting for 1 Permanent & 1 Fixed Term Contract ASB caseworker.
This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. As we navigate our way through some really exciting changes over the next three years, you will join us at a pivotal time as we focus on how we deal with ASB as a housing provider. As the ASB Case Worker, you’ll provide effective and sensitive case management in severe and complex ASB cases and provide advice and support on lower-level ASB to colleagues. Here at L&Q we are passionate about providing a safe, secure and good quality home to our residents.
If this sounds like you, we would love for you to apply!
Your impact in the role:
To be successful in this role, you’ll implement a solutions approach to reducing harm and support residents to feel safe within their homes and communities. You will also work collaboratively with colleagues from across the business supporting problem solving initiatives to reduce and resolve ASB, and provide a proactive ASB service including investigation, enforcement and prevention activities as appropriate. You will be resolute in dealing with some of the most challenging ASB matters affecting our residents. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
What you'll bring:
- A strong collaborative working and problem-solving mindset to combat and be motivated by keeping promises to residents.
- Previous experience, ideally from within a housing association or local authority background, working with communities targeting ASB problems.
- Strong stakeholder management skills corresponding with internal and external partnerships. Experience working with multi agency partnerships i.e Police, housing providers, local authorities.
- A strong proactive approach to investigations. Gathering evidence and managing complex cases. An ability to take enforcement action if required within the context of both civil and criminal matters.
- The knowledge and application of legal parameters applicable to housing associations to tackle ASB. You should be aware of the legislation and how it can be applied int the context of casework and enforcement.
- Excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Be empathetic, patient and resolute, often in challenging circumstances.
- An ability to deal with distressed residents by providing comfort and reassurance. This will come with managing their expectations. Ability to engage with a diverse customer base is essential.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
[email protected]
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
